Support Board
Date/Time: Fri, 31 Jan 2025 11:46:10 +0000
Post From: Real Time Data not updating
| [2019-04-11 09:00:53] |
| User255315 - Posts: 133 |
|
Hi SC, I was recently in contact with you regarding setting up a UAT environment using the SC Futures Order Routing/Data feed and I can now see my account added under Account Control Panel. I am also able to get the Symbols and charts open, but there seems to be a lag between the system time and the chart time till where its loaded. I am attaching a screenshot of the same, and also the message log as you have given instructions on the documentation page. I only need to get the Real Time updating done and then i guess the UAT environment would function as expected. MESSAGE LOG: Software version: 1898 32-bit | 2019-04-11 09:52:19 Usage end date: 2019-06-20 | 2019-04-11 09:52:19 Enabled for: Advanced Features. | 2019-04-11 09:52:19 Enabled for: Advanced Features 2. | 2019-04-11 09:52:19 Enabled for: Sierra Chart Historical Data Service. | 2019-04-11 09:52:19 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-04-11 09:52:19 Current selected Data/Trading service: SC Futures Order Routing/Data | 2019-04-11 09:52:19 Chart Update Interval: 500 | 2019-04-11 09:52:19 Intraday Data Storage Time Unit: 0 | 2019-04-11 09:52:19 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2019-04-11 09:52:19 2019-04-11 09:52:19 Local computer time | 2019-04-11 09:52:19 2019-04-11 08:52:19 Local computer time in UTC | 2019-04-11 09:52:19 2019-04-11 09:52:19 Local computer time in SC Time Zone | 2019-04-11 09:52:19 2019-04-11 06:54:23 Server time in UTC | 2019-04-11 09:52:19 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-04-11 09:52:19 Program path: C:\SierraChart\ | 2019-04-11 09:52:19 Data Files path: C:\SierraChart\Data\ | 2019-04-11 09:52:19 OS Version Number: 10.0 | 2019-04-11 09:52:19 Locale Setting: C | 2019-04-11 09:52:19 DLLs: base.dll, daily-mod.dll, daily.dll, daily2.dll, ExampleCustomStudies.dll, pi.dll, redef.dll, rough.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-04-11 09:52:19 File >> Disconnect selected. | 2019-04-11 09:52:52 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2019-04-11 09:52:52 SC Futures Order Routing/Data | Disconnected. | 2019-04-11 09:52:52 DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-04-11 09:52:52 DTC Client socket (1) | Closed. | 2019-04-11 09:52:52 SC Futures Order Routing/Data | Connecting to the server futurestrading1.sierracharts.com. Port 11097 | 2019-04-11 09:52:56 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-04-11 09:52:56 DTC Client socket (1) | Connecting to IP: 65.182.172.42. | 2019-04-11 09:52:56 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-04-11 09:53:17 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-04-11 09:53:17 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:53:17 DTC Client socket (1) | Closed. | 2019-04-11 09:53:17 SC Futures Order Routing/Data | Disconnected. | 2019-04-11 09:53:17 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:53:17 SC Futures Order Routing/Data | Connecting to the server futurestrading4.sierracharts.com. Port 11097 | 2019-04-11 09:53:20 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-04-11 09:53:20 DTC Client socket (1) | Connecting to IP: 65.182.172.42. | 2019-04-11 09:53:20 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-04-11 09:53:41 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-04-11 09:53:41 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:53:41 DTC Client socket (1) | Closed. | 2019-04-11 09:53:41 SC Futures Order Routing/Data | Disconnected. | 2019-04-11 09:53:41 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:53:41 SC Futures Order Routing/Data | Connecting to the server futurestrading1.sierracharts.com. Port 11097 | 2019-04-11 09:53:44 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-04-11 09:53:44 DTC Client socket (1) | Connecting to IP: 65.182.172.42. | 2019-04-11 09:53:44 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-04-11 09:54:05 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-04-11 09:54:05 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:54:05 DTC Client socket (1) | Closed. | 2019-04-11 09:54:05 SC Futures Order Routing/Data | Disconnected. | 2019-04-11 09:54:05 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:54:05 SC Futures Order Routing/Data | Connecting to the server futurestrading4.sierracharts.com. Port 11097 | 2019-04-11 09:54:08 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-04-11 09:54:08 DTC Client socket (1) | Connecting to IP: 65.182.172.42. | 2019-04-11 09:54:08 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-04-11 09:54:29 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-04-11 09:54:29 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:54:29 DTC Client socket (1) | Closed. | 2019-04-11 09:54:29 SC Futures Order Routing/Data | Disconnected. | 2019-04-11 09:54:30 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:54:30 SC Futures Order Routing/Data | Connecting to the server futurestrading1.sierracharts.com. Port 11097 | 2019-04-11 09:54:32 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-04-11 09:54:33 DTC Client socket (1) | Connecting to IP: 65.182.172.42. | 2019-04-11 09:54:33 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-04-11 09:54:54 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-04-11 09:54:54 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:54:54 DTC Client socket (1) | Closed. | 2019-04-11 09:54:54 SC Futures Order Routing/Data | Disconnected. | 2019-04-11 09:54:54 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-04-11 09:54:54 SC Futures Order Routing/Data | Connecting to the server futurestrading4.sierracharts.com. Port 11097 | 2019-04-11 09:54:57 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2019-04-11 09:54:57 DTC Client socket (1) | Connecting to IP: 65.182.172.42. | 2019-04-11 09:54:57 |
error.PNG