Support Board
Date/Time: Fri, 31 Jan 2025 06:02:52 +0000
Post From: Connection to real data
| [2019-04-11 05:42:16] |
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There are two problems here. At around 15:46:27 US Eastern time there was a network connectivity issue to our Exchange Data Feed servers. This particular issue here is an issue on your side: Error getting address info for ds7.sierracharts.com. Windows error code 11001: No such host is known. | 2019-04-10 11:04:43 * Additionally, we do not recommend this low of a chart update interval: Chart Update Interval: 10 | 2019-04-10 09:43:04 It really should not be less than 100. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |