Support Board
Date/Time: Fri, 22 Nov 2024 21:29:22 +0000
Post From: New TT trading
| [2019-04-10 20:13:11] |
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There definitively is no problem with version 1894. This is with absolute overwhelming certainty. We do not even understand what the issue is here. All versions will let you submit an order. After entering and exiting orders, my net p/l still changes. Yes we would expect that. This contains the Daily Profit/Loss and Open Profit/Loss so there would certainly be changes.The trader service says -1 We do not know what you are referring to. What is "Trader service"? it will not close the order! Were there any rejections in the Trade >> Trade Service Log? For us to understand what the issue is, we need to see the Trade Activity Log. We will post documentation for that in a moment.Also, this afternoon, the data feed stopped for 2 minutes or so around 3:50p EDT while I was in the trade. Internet was fully up and running. Apparently the Barchart network may have had a problem at that time and we are working on a solution to that which will be out as soon as we can.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-10 20:19:56
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