Support Board
Date/Time: Fri, 31 Jan 2025 03:23:42 +0000
Post From: I was trying to upgrade my futures data for 4/1 and made an error
| [2019-03-31 22:55:02] |
| trader2017 - Posts: 117 |
|
Hello, I received the dialog box message that said market data was set to renew on 4/1/19. I’ve been waiting for the end of the month to change from Full CME Group without Market Depth $3.25 per month to Full CME Group with Market Depth for $15.75 per month and tonight 3/31/19 at about 6:40 p.m est. I activated the new selection thinking it would start April 1st since the current one I was subscribed to was ending on 3/31/19. Right after I upgraded and activated I realized that maybe because April 1st was about 5 hours away the system would bill me the entire $15.75 for the last 5 hours of March and then deduct another $15.75 at midnight. If that’s true is there anyway you can apply that $15.75 to April which is what I had intended to pay for? Since only a few minutes has passed I deactivated it so it wouldn’t charge me again in a few hours. Thank you. |