Support Board
Date/Time: Sun, 24 Nov 2024 17:42:39 +0000
Post From: New Sierra Chart Data Feed - Wrong amount charged
| [2013-11-17 11:35:37] |
| User30668 - Posts: 108 |
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Hello SC Support, I have activated SC Data Feed service last Wednesday (November 13th). After the activation my account “Additional Services Balance” shows an existing amount of 14.00 USD which is correct (I had a balance of 35 USD and I would have been charged 21.00 USD for the remaining period of the month). However, when checking my bank account statement I saw that I was charged 35.00 USD instead of 21.00 USD. After seeing that I logged in my SC account and in the section “View Invoices/Receipts for Previous Payments” / “Receipts” I could see that the “Price Paid” row is in fact showing a charge of 35 USD (Transaction ID 1338276203). So I guess this was just a mistake and I was charged for the complete month full amount. Please take a look at this situation and if this is the case take the needed actions to correct it. I don’t need you to refund that amount back to my bank account – just do it the easiest way for you (i.e. adding it to my credits or so). Thanks in advance. Date Time Of Last Edit: 2013-11-17 11:37:16
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