Support Board
Date/Time: Mon, 27 Jan 2025 05:41:16 +0000
Post From: CQG Data feed Disconnects during volume spikes
| [2019-02-14 20:43:53] |
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This is very very unusual that an increasing market data rate is causing an actual freezing condition. This is not a normal characteristic of Sierra Chart at all. So there must be something else going on. It might even be a system specific issue causing the problem. Make sure you have Global Settings >> Data/Trade Service Settings >> Service Setting >>Log Real-Time Market Data Messages set to False. In addition, refer to help topic 30 to resolve the issue: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often For the very best data feed performance though, you should use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed This data feed is very efficient and processed on a background thread. This indicates that CQG did actually close the connection from their side: CQG WebSocket | WebSocket received OpCode Close. Received status code: 1000 | 2019-02-15 00:38:14
Also a 10 millisecond chart update interval is really too low. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-14 20:52:08
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