Support Board
Date/Time: Sun, 24 Nov 2024 18:35:48 +0000
Post From: CTS- TST account field missing
| [2013-11-15 17:28:55] |
| phaedonk - Posts: 352 |
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SC 1036 Unfortunately the disconnections keep happening multiple times per day (especially during busy market hours, news announcements and- strangely- many times when I submit orders. I have checked my internet connection and it it working fine at those times, and I also have CTS T4 running at the same time (and IB TWS for that matter) with no problems. What is most upsetting and extremely dangerous is that I experience a lag in my SC charts with the CTS connection. What I mean is (and this happens in multiple markets but mostly with GC): I have an order submitted. I will hear the T4 platform fill my order (and surely I can see in the T4 chart that the market has visited my price) and SC will show the same price movement after many seconds- even half a minute later in some cases! Other times I experience no lag. This has the obvious effect, aside from that I don't have a clue what is happening at the time, that I have an open position and SC has not transmitted Attached orders, because it doesn't know I am filled! So I have a position with no stops and I am waiting for SC to catch up so it can send the attached order. Sometimes I also get a disconnect from the server at that time and I have to scramble to the hideous T4 platform to manage things. Now, of course I don't know who is to blame here (although I am confident T4 is to blame, as I never had a single problem like this with TWS+SC) but this need to get fixed, whatever it is. Please let me know what data/logs I need to provide you to assist you in that. Thank you very much, Phaedon Date Time Of Last Edit: 2013-11-15 17:30:06
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