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Direct MessagesDate/Time: Wed, 08 May 2024 19:24:30 +0000
Post From: About 'Upcoming Support Policy'
| [2019-01-22 16:30:58] |
| Xfanman1 - Posts: 320 |
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I suggest splitting the forum into a distinct/tabbed User Discussion area separate from the SC Support/Engineering team area. I try to help as much as I can and my knowledge allows, often to have one of the engineering staff follow my response with the exact same link/response that I shared earlier. I don't wish to step on the support teams toes and separating the forum areas might foster more conversation between your users. If a customer wants/needs an "Official" support answer (reporting a bug, requesting new features, account issues etc), they post to the Engineering team area, if they are looking for something more mundane that literally hundreds of us could help them with, they can ask on the User Discussion side. If they can't get what they need there THEN go to the official side. You could also move posts to one area or another as you do now when you mark something User Discussion but doing so would be much faster than actually answering where to find a certain Menu Item, as an example. As it stands now, I think many of us just lurk in the background because of the frustration that often gets expressed on this board by some on the Engineering Team and for fear of "Poking the Bear" as it were. Many new users also don't have any idea how the forum works and many of my trading friends that I've turned on to Sierra Chart read some of the responses posted in frustration by the support team and then are afraid to ask legitimate questions when the need arises. Establishing clear areas on the board might alleviate some the "Newbie" questions you deal with every day by your highly skilled team that have much better things to do. I'd also like to re-request a simple way to Batch Mark As Read posts that I have no interest in opening and viewing. It's a PITA to open every post just to show it marked as read. -- Thanks much....Scott Date Time Of Last Edit: 2019-01-22 16:38:07
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