Support Board
Date/Time: Fri, 24 Jan 2025 18:42:40 +0000
Post From: Connecting Problems whit Rithmic
| [2019-01-21 17:22:18] |
| novaxt123 - Posts: 43 |
|
Hello Yesterday, I sent a request to ts@ampclearing.com over the Connecting Problems to Rithmic. The Chat asked me to write at the technical support ('ts@ampclearing.com'). When will I get an answer? The chat history was as follows: (06:48:44 PM) Jan Rabe: hallo (06:49:46 PM) Customer Service: We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly. (06:51:19 PM) Jan Rabe: 115960 (06:51:22 PM) Jan Rabe: I already today had three disconnects to Rithmic for a short time. How can you eliminate this? (07:05:53 PM) Jan Rabe: again no connection. The 4th time today (07:25:30 PM) *** AMP | Daniel joined the chat *** (07:26:01 PM) AMP | Daniel: we are not getting an reported rithmic issues (07:26:20 PM) Jan Rabe: ah ok sorry (07:28:07 PM) Jan Rabe: Rithmic has stated that I connect to the server in Frankfurt and not Chicago. What do you make of it? (07:29:31 PM) Jan Rabe: Rithmic wrote: Look, the direct connection might be better, but there are lots of problems with routing traffic on the public internet between Europe and Chicago. The delay in packet transmission is great and this can lead to problems like Bandwidth Delay Product and other network issues. If you are curious you can Google search these issues. We have had lots of customers in Europe who had problems connecting directly, and found that by connecting to an in region gateway they had better results. I don't know how to connect to Frankfurt using Sierra Charts, but I think it can be done. With R|Trader you select System Rithmic 01, Gateway Frankfurt. But AMP is in Chicago? (07:31:21 PM) AMP | Daniel: all our customers connect to Rithmic01 (07:33:54 PM) Jan Rabe: yes but Gateway to Frankfurt. This her is Support for Germany or? (07:37:22 PM) AMP | Daniel: Please send this request to ts@ampclearing.com (07:37:33 PM) AMP | Daniel: we'll look into it (07:37:37 PM) AMP | Daniel: and confirm with Rithmic (07:38:23 PM) Jan Rabe: ok Daniel, many thanks. Hav a nice day. :-) (07:39:18 PM) AMP | Daniel: thank you (07:39:21 PM) *** AMP | Daniel left the chat *** |