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Direct MessagesDate/Time: Thu, 09 May 2024 00:24:09 +0000
Post From: About 'Upcoming Support Policy'
| [2019-01-20 02:48:43] |
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It is a mistake to leave support to our users for the most part because we find that the quality is not as good at least in some cases. And sometimes you are not aware of of the reason for certain problems like we are. And it is also very valuable for us to be intimately involved with support because we basically analyze in every case, how we can do better. Are there features that need to be added, does documentation need to be updated, is something just not designed well and has to be changed. These evaluations go on continuously. And you also do not realize that support involves 2 people and drafts are prepared, and reviewed to ensure technical accuracy. And also our hope is that we can begin to provide more support, by including a cost for support requests which currently are not being responded to because they are falling outside of the scope of our support based on the pricing of Sierra Chart and what the user is paying. And if you want a response from us, you would have to check a box expressing an understanding that there would be a small token cost for that or it could be more in the case of something like programming help but discounted substantially because it is in a public forum. And the cost would be expressed but of course it does not mean that you can ask 100 questions within a single support request and think you can get an answer to all of them. These are the things that would be clearly explained. And hardly what we are doing would be considered unethical or immoral. Please do not talk to us about that. It is the exchanges which are engaging in immoral behavior due to their monopolies and their market data policies. Anyway, we can see there are a lot of questions here and incorrect and irrational conclusions being drawn so we are going to hide the thread about this policy until it is clearly defined. But something must change. There are some users, getting an inordinate amount of support worth hundreds of dollars for 10 dollars a month. And this is just not right. And it is a detriment to the user base. And we are also providing support to the exchanges, and putting up with all kinds of external service issues which we do not have control over. And the customers who are getting Sierra Chart through a broker at a discounted price, simply have to pay more. It is not fair to those who have direct paid accounts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-20 10:28:05
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