Login Page - Create Account

Support Board


Date/Time: Fri, 24 Jan 2025 17:30:35 +0000



Post From: Mismatch in trade report's statistics

[2019-01-17 00:46:50]
Sierra Chart Engineering - Posts: 104368
There is definitely nothing wrong on the Sierra Chart side. There could not be. Sierra Chart does not have control over the order fill data or the time stamping. It looks as though there is some late report of a fill or incorrect timestamp. From our limited perspective we cannot say what the issue is . None of this is anything we have control over. But one thing for certain, there is no issue for us to resolve here.

Make sure your computer clock is set accurately:
Incorrect Date and/or Time Display, Missing Historical Intraday Data, Chart Not Updating
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-01-17 00:47:12