Support Board
Date/Time: Thu, 06 Feb 2025 06:04:37 +0000
Post From: Email Alerts
| [2019-01-16 05:27:35] |
| User78442 - Posts: 260 |
|
OK, the Domain Techs have responded (see below) and 'white-listed' alerts@sierrachart.com, lets see if this works.... Hi James, Thank you for getting back to us with this information. I checked the oldest email logs available for a mention of alerts@sierrachart.com and found the last entry to be from the 21st of December. It mentioned the IP 204.15.192.107, so I searched our firewall settings. However, this IP was not blocked. To further try and ensure their emails are getting through, I have whitelisted the IP address and added alerts@sierrachart.com to the whitelisted addresses in your SpamAssassin configuration. If the delivery issues persist, please ask the Sierra Chart support to confirm which IP they are connecting, so I can check that against our firewall settings. We remain available if further assistance is required. Kind regards, Svetozar -------------------------------- Ticket history -------------------------------- From: James Bernard Pape <james.pape@jbpconsult.com> At: 15/Jan/2019 16:25 Attached: 1 file Hi Martin & al… I contacted Sierra Chart - Apparently you are blocking their emails... see below; <cid:image001.png@01D4ACF7.39E7D020> Please can you fix this. Thanks |