Support Board
Date/Time: Fri, 24 Jan 2025 03:39:50 +0000
Post From: Historial Data Only Going Back to 2017 on Package 5
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The symbol we see in that Message Log is the wrong symbol. Make sure you are using the right symbols. Refer to help topic 1.3: Data/Trading Service Connection and Symbol Issues: 1.3. Symbols Make sure you are using the right symbols and then follow the instructions here: Continuous Futures Contract Charts And then re-download the data following these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Do not do anything nonstandard. Just follow our instructions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |