Support Board
Date/Time: Thu, 23 Jan 2025 14:36:23 +0000
Post From: Old open orders cannot be cancelled
| [2018-11-24 19:49:12] |
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First we want to say that none of the below procedure has ever been needed and is something that we never tell users to do, but we just want to make absolutely certain we understand where the problem is. Exit from Sierra Chart. Go to the Sierra Chart installation folder and delete the ListedTradeOrders.xml, TradeOrdersList.data files. If you still see the orders listed again in the Orders tab after connecting again to CTS, this issue is on the CTS side. There can be no doubt about that whatsoever. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-24 19:49:30
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