Support Board
Date/Time: Wed, 22 Jan 2025 23:14:46 +0000
Post From: Candle Sticks / Ticks Mismatch
| [2018-10-25 19:40:49] |
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You initial reply seems harsh and not customer friendly. This is because this type of support request is difficult for us and we need to get precise details from the user. Otherwise, it is hard for us to know what the issue is.1. Does not update at all. (Reload and recalculate option used in chart settings but still doesn't update)
For real-time futures data, refer to:2. When I close and restart SC it does update the charts )but still missing candles. Is Historical and Real-time Futures Data Included? And for an alternative, refer to: https://www.sierrachart.com/index.php?page=doc/FuturesData.php#PeriodicallyUpdatingDelayedData If I put regular time based candles and restart SC it updates candles but there are 2 to 3 missing Maybe the market was closed at this time. Check with the exchange schedule and also refer to:(10 to 15 minutes unaccounted) Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Incorrect Chart and Session Times Settings 3. Comparing the candles there are placed differently in my platform, there are not the same length, If you are referring to charts based on a variable time frame per bar, then refer to:some are longer and some are sorter. Comparing with friends SC platform same chart, same number of ticks or regular candles it is different. (different placement of candles, there not even close to being the same) Firewall has permission to allow SC all access http://www.sierrachart.com/index.php?page=doc/helpdetails47.html Our recommendation is that both of you use the New Bar at Session Start setting: Chart Settings: New Bar at Session Start (Chart >> Chart Settings >> Session Times >> Intraday Chart Session Times menu) And make sure all of the other Chart >> Chart Settings are identical. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-26 07:39:26
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