Support Board
Date/Time: Wed, 22 Jan 2025 23:04:43 +0000
Post From: Notice: Gain Capital Trade Position Reporting
| [2018-10-23 08:28:08] |
| |
|
Due to the change from a single digit year in the symbols to a two digit year, this has caused a problem where the Trade Position is not being reported and displayed in charts and Trading DOMs However, you will still see them in Trade >> Trade Orders and Positions >> Positions. You should always look at that tab to see your current Positions and also be conscious of what positions you have and also check your Positions in the Gain Capital trading software. There is never an excuse to not be aware of Positions you have. This is your responsibility. We originally thought this was an issue on the Gain Capital side because the symbol is transmitted with a Position report and in most cases just processed as is. This is how it is done with all other services. During the process of looking into this, we discovered that in the case of Gain Capital, that the symbol has to be constructed from fields in the Position report and was being constructed using a single digit year. This has now been resolved in the latest revision of prerelease 1827 and prerelease 1828 coming out. To update select Help >> Download Prerelease: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-09 18:10:18
|