Support Board
Date/Time: Wed, 22 Jan 2025 20:58:16 +0000
Post From: UNABLE TO CONNECT TO Teletrader
| [2018-10-18 16:53:07] |
| Meritus - Posts: 164 |
|
Good day SC Support Team, I am attempting to connect to the Teletrader data service but cannot get live data or see any of the products. I have followed your instructions but have probably made an error somewhere. Can you please advise why I cannot search for symbols let alone get live data for them. Many thanks in advance Reading Internal Order ID file. | 2018-10-18 18:21:36 Reading Trade Orders file. | 2018-10-18 18:21:36 Reading Trade Positions and Account Balance file. | 2018-10-18 18:21:36 Listening on UDP port 22903. | 2018-10-18 18:21:36 Software version: 1798 32-bit | 2018-10-18 18:21:36 Usage end date: 2018-11-14 | 2018-10-18 18:21:36 Enabled for: Advanced Features. | 2018-10-18 18:21:36 Enabled for: Sierra Chart Historical Data Service. | 2018-10-18 18:21:36 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2018-10-18 18:21:36 Enabled for: INDEXES_DATA_BARCHART | 2018-10-18 18:21:36 Enabled for: CBOE Indices | 2018-10-18 18:21:36 Received 1 data feed usernames. | 2018-10-18 18:21:36 Allow Support for Sierra Chart Data Feeds is disabled. | 2018-10-18 18:21:36 Current selected Data/Trading service: TeleTrader | 2018-10-18 18:21:36 Chart Update Interval: 1000 | 2018-10-18 18:21:36 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2018-10-18 18:21:36 2018-10-18 17:21:36 Local computer time | 2018-10-18 18:21:36 2018-10-18 16:21:36 Local computer time in UTC | 2018-10-18 18:21:36 2018-10-18 18:21:36 Local computer time in SC Time Zone | 2018-10-18 18:21:36 2018-10-18 16:21:35 Server time in UTC | 2018-10-18 18:21:36 Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-10-18 18:21:36 Program path: C:\SierraChart\ | 2018-10-18 18:21:36 Data Files path: C:\Users\capitaleast\Documents\New folder\SC2\ | 2018-10-18 18:21:36 OS Version Number: 10.0 | 2018-10-18 18:21:36 Locale Setting: C | 2018-10-18 18:21:36 Checking for new symbol settings for service code teletrader.datafeed | 2018-10-18 18:21:36 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-10-18 18:21:36 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-10-18 18:21:36 Symbol settings are up-to-date for teletrader.datafeed | 2018-10-18 18:21:37 Received 5 login tokens. | 2018-10-18 18:21:37 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-10-18 18:21:38 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-10-18 18:21:38 Files to Open on Start up | Opening file: Bund.Cht | 2018-10-18 18:21:40 Bund Quarterly #2 | Reloading chart. | 2018-10-18 18:21:40 Bund Monthly #3 | Reloading chart. | 2018-10-18 18:21:40 Bund Weekly #4 | Reloading chart. | 2018-10-18 18:21:40 Bund Daily #5 | Reloading chart. | 2018-10-18 18:21:40 HRZ18 [C] Daily #1 | Reloading chart. | 2018-10-18 18:21:40 HRZ18 [C] Daily #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2018-10-18 18:21:40 HRZ18 [C] Daily #1 | There are no continuous futures contract symbols. Loading data normally. | 2018-10-18 18:21:40 FGBL.20181200.E_BND [CBV] Daily #6 | Reloading chart. | 2018-10-18 18:21:40 FGBL.20181200.E_BND [CBV] Daily #6 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2018-10-18 18:21:40 FGBL.20181200.E_BND [CBV] Daily #6 | There are no continuous futures contract symbols. Loading data normally. | 2018-10-18 18:21:40 HTTPS connection to login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-10-18 18:21:41 HTTPS connection to login.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-10-18 18:21:41 HTTPS connection to login.sierrachart.com:443 (1) | Received socket Close event. | 2018-10-18 18:21:41 HTTPS connection to login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-18 18:21:41 HTTPS connection to login.sierrachart.com:443 (1) | Closed. | 2018-10-18 18:21:41 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-10-18 18:21:42 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-10-18 18:21:42 HTTPS connection to www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-10-18 18:21:42 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-18 18:21:42 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-10-18 18:21:42 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-10-18 18:21:42 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-10-18 18:21:42 HTTPS connection to www.sierrachart.com:443 (2) | Signaling to core to close socket | 2018-10-18 18:21:42 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-18 18:21:42 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-10-18 18:21:42 TeleTrader | Connecting to mds2.ttweb.net:2084 | 2018-10-18 18:21:42 Socket (6) | Creating socket. | 2018-10-18 18:21:42 Socket (6) | Connecting to IP: 91.220.8.136. | 2018-10-18 18:21:42 TeleTrader | Socket is now connected. | 2018-10-18 18:21:43 TeleTrader | Sent login message. | 2018-10-18 18:21:43 TeleTrader | Login successful. | 2018-10-18 18:21:43 TeleTrader | Connected to data server. | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: COMEX_COMP | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: CBOT_COMP | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: NYMEX_COMP | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: EUR | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: FRA_T105 | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: EUR_HEX | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: ETR | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: Forex_FXdirekt | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: FRA | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: NASDAQ_OTC | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: NASDAQ_OTC_BB | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: AMEX | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: AMX_INDEX | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: NASDAQ | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: EURONEXT | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: NYSE | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: ETR_T105 | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: CBOT_OA | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: CME_RTH | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: CME_EMINI | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: CME_INDEX | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: ETR_S3001 | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: ECBOT | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: CME GLOBEX | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: ICEEUROPE | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: IDX | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: CME_COMP | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: NYMEX_ETH | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: ECBOTMINI | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: NYMEX | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: NYMEX_Mini | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: IGD | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: COMEX_ETH | 2018-10-18 18:21:43 TeleTrader | Received supported exchange: COMEX | 2018-10-18 18:21:43 TeleTrader | Using primary service for historical data for Bund | 2018-10-18 18:21:43 TeleTrader | Starting real-time market data updates for: Bund. ID: 1 | 2018-10-18 18:21:43 TeleTrader | Unexpected symbol: Bund. Expected format: BaseSymbol[MonthYear].Type.Exchange | 2018-10-18 18:21:43 TeleTrader | Unexpected symbol: Bund. Expected format: BaseSymbol[MonthYear].Type.Exchange | 2018-10-18 18:21:43 TeleTrader | Requesting security definition data for: Bund. ID: 1 | 2018-10-18 18:21:43 HD Request # 2 | Downloading Historical Daily chart data for Bund. Starting date: 2018-10-17. Service: teletrader.datafeed | 2018-10-18 18:21:43 TeleTrader | Unexpected symbol: Bund. Expected format: BaseSymbol[MonthYear].Type.Exchange | 2018-10-18 18:21:43 HD Request # 2 | Error downloading historical Daily data for Bund. Could not lookup symbol. | 2018-10-18 18:21:43 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for Bund | 2018-10-18 18:21:43 HD Request # 2 | Completion time: 0s | 2018-10-18 18:21:43 HD Request # 2 | Daily data download complete for Bund. Unique request ID: 1 | 2018-10-18 18:21:43 Removed historical data download ID 1 | 2018-10-18 18:21:43 Bund Monthly #3 | Reloading chart. | 2018-10-18 18:21:43 Bund Weekly #4 | Reloading chart. | 2018-10-18 18:21:43 Bund Daily #5 | Reloading chart. | 2018-10-18 18:21:43 TeleTrader | Using primary service for historical data for HRZ18 | 2018-10-18 18:21:43 TeleTrader | Starting real-time market data updates for: HRZ18. ID: 2 | 2018-10-18 18:21:43 TeleTrader | Unexpected symbol: HRZ18. Expected format: BaseSymbol[MonthYear].Type.Exchange | 2018-10-18 18:21:43 TeleTrader | Unexpected symbol: HRZ18. Expected format: BaseSymbol[MonthYear].Type.Exchange | 2018-10-18 18:21:43 TeleTrader | Requesting security definition data for: HRZ18. ID: 2 | 2018-10-18 18:21:43 HD Request # 3 | Downloading Historical Daily chart data for HRZ18. Starting date: 2018-10-17. Service: teletrader.datafeed | 2018-10-18 18:21:44 TeleTrader | Unexpected symbol: HRZ18. Expected format: BaseSymbol[MonthYear].Type.Exchange | 2018-10-18 18:21:44 HD Request # 3 | Error downloading historical Daily data for HRZ18. Could not lookup symbol. | 2018-10-18 18:21:44 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for HRZ18 | 2018-10-18 18:21:44 HD Request # 3 | Completion time: 0s | 2018-10-18 18:21:44 HD Request # 3 | Daily data download complete for HRZ18. Unique request ID: 2 | 2018-10-18 18:21:44 Removed historical data download ID 2 | 2018-10-18 18:21:44 TeleTrader | Using primary service for historical data for FGBL.20181200.E_BND | 2018-10-18 18:21:44 TeleTrader | Starting real-time market data updates for: FGBL.20181200.E_BND. ID: 3 | 2018-10-18 18:21:44 TeleTrader | Unsupported Exchange: E_BND | 2018-10-18 18:21:44 * TeleTrader | Requesting security definition data for: FGBL.20181200.E_BND. ID: 3 | 2018-10-18 18:21:44 HD Request # 4 | Downloading Historical Daily chart data for FGBL.20181200.E_BND. Starting date: 2018-10-17. Service: teletrader.datafeed | 2018-10-18 18:21:44 Symbol Error - FGBL.20181200.E_BND is unknown, unavailable, or improperly formatted. Unable to match symbol FGBL.20181200.E_BND | 2018-10-18 18:21:44 HD Request # 4 | Error downloading historical Daily data for FGBL.20181200.E_BND. The symbol is unknown to the server. | 2018-10-18 18:21:44 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for FGBL.20181200.E_BND | 2018-10-18 18:21:44 HD Request # 4 | Completion time: 0s | 2018-10-18 18:21:44 HD Request # 4 | Daily data download complete for FGBL.20181200.E_BND. Unique request ID: 3 | 2018-10-18 18:21:44 Removed historical data download ID 3 | 2018-10-18 18:21:44 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-10-18 18:21:44 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-10-18 18:21:44 HTTPS connection to www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-10-18 18:21:44 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-18 18:21:44 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-10-18 18:21:44 Bund Quarterly #2 | Reloading chart. | 2018-10-18 18:21:44 HRZ18 [C-D] Daily #1 | Reloading chart. | 2018-10-18 18:21:44 HRZ18 [C-D] Daily #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2018-10-18 18:21:44 HRZ18 [C-D] Daily #1 | There are no continuous futures contract symbols. Loading data normally. | 2018-10-18 18:21:44 FGBL.20181200.E_BND [CBV-D] Daily #6 | Reloading chart. | 2018-10-18 18:21:44 FGBL.20181200.E_BND [CBV-D] Daily #6 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2018-10-18 18:21:44 FGBL.20181200.E_BND [CBV-D] Daily #6 | There are no continuous futures contract symbols. Loading data normally. | 2018-10-18 18:21:44 TeleTrader | Unexpected symbol: A1YAEP.WAR.ETR.WAR.EUR. Expected format: BaseSymbol[MonthYear].Type.Exchange | 2018-10-18 18:26:36 TeleTrader | Find Symbol Window search request failed. | 2018-10-18 18:26:36 TeleTrader | Unexpected symbol: A1YAEP.WAR.ETR.WAR.EUR. Expected format: BaseSymbol[MonthYear].Type.Exchange | 2018-10-18 18:26:37 TeleTrader | Find Symbol Window search request failed. | 2018-10-18 18:26:37 A1YAEP.WAR.ETR Daily #1 | Reloading chart. | 2018-10-18 18:26:45 A1YAEP.WAR.ETR Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Users\capitaleast\Documents\New folder\SC2\A1YAEP.WAR.ETR.dly | 2018-10-18 18:26:45 TeleTrader | Using primary service for historical data for A1YAEP.WAR.ETR | 2018-10-18 18:26:46 TeleTrader | Starting real-time market data updates for: A1YAEP.WAR.ETR. ID: 4 | 2018-10-18 18:26:46 TeleTrader | Requesting security definition data for: A1YAEP.WAR.ETR. ID: 4 | 2018-10-18 18:26:46 HD Request # 5 | Downloading Historical Daily chart data for A1YAEP.WAR.ETR. Starting date: 1968-10-18. Service: teletrader.datafeed | 2018-10-18 18:26:46 TeleTrader | Matched symbol A1YAEP.WAR.ETR to TeleTrader symbol ID: 64380327 | 2018-10-18 18:26:46 HD Request # 5 | Requesting historical Daily data for A1YAEP.WAR.ETR starting 1968-10-18 | 2018-10-18 18:26:46 HD Request # 5 | Receiving historical Daily data for A1YAEP.WAR.ETR starting at 2013-11-11 | 2018-10-18 18:26:46 HD Request # 5 | Writing historical Daily data to the file A1YAEP.WAR.ETR.dly | 2018-10-18 18:26:46 HD Request # 5 | Received 9 records from 2013-11-11 00:00:00 to 2015-08-27 00:00:00 (655.0 days) and wrote 9 records for A1YAEP.WAR.ETR | 2018-10-18 18:26:46 HD Request # 5 | Completion time: 0s | 2018-10-18 18:26:46 HD Request # 5 | Daily data download complete for A1YAEP.WAR.ETR. Unique request ID: 4 | 2018-10-18 18:26:46 Removed historical data download ID 4 | 2018-10-18 18:26:46 A1YAEP.WAR.ETR Daily #1 | Reloading chart. | 2018-10-18 18:26:47 TeleTrader | Unexpected symbol: A1YAEP.WAR.ETR.STRAT.EUR. Expected format: BaseSymbol[MonthYear].Type.Exchange | 2018-10-18 18:27:11 TeleTrader | Find Symbol Window search request failed. | 2018-10-18 18:27:11 TeleTrader | Unexpected symbol: A1YAEP.WAR.ETR.STRAT.EUR. Expected format: BaseSymbol[MonthYear].Type.Exchange | 2018-10-18 18:27:14 TeleTrader | Find Symbol Window search request failed. | 2018-10-18 18:27:14 TeleTrader | Unexpected symbol: A1YAEP.WAR.ETR.STRAT.FRA. Expected format: BaseSymbol[MonthYear].Type.Exchange | 2018-10-18 18:27:18 TeleTrader | Find Symbol Window search request failed. | 2018-10-18 18:27:18 TeleTrader | Unexpected symbol: A1YAEP.WAR.ETR.BSKT.IGD. Expected format: BaseSymbol[MonthYear].Type.Exchange | 2018-10-18 18:28:16 TeleTrader | Find Symbol Window search request failed. | 2018-10-18 18:28:16 |