Support Board
Date/Time: Thu, 23 Jan 2025 05:16:38 +0000
Post From: SC data feed issue
| [2018-10-18 01:05:46] |
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You can tell what server you are connecting to by looking at the Message Log. You will see either DS1 or DS7. Our US equities feed is currently connected to DS1 tracking 11,000 symbols. If that does not experience a lag and you can tell if there is a lag because you would notice TICK-NYSE begin to lag or just stop, and you are connected to the same server then this would indicate a network issue affecting you. When you notice this problem please post the Message Log at that moment and then we will see what server you are connected to. And also let us know whether TICK-NYSE is lagging. We are not going to do anything at this moment because we want to try to isolate what the cause is but we need to get some further details. Trust we will get this problem resolved as quickly as possible once we understand the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-18 01:16:19
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