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Date/Time: Wed, 22 Jan 2025 19:27:07 +0000



Post From: Canadians Cannot Pay with MasterCard

[2018-10-13 00:34:32]
Sierra Chart Engineering - Posts: 104368
We have different payment processors. One of them is PayPal and for unknown reasons Canadians cannot pay with MasterCard through PayPal. Now this PayPal is associated with PayPal in Singapore. Not PayPal in the US.

Another processor is Safe Charge and now we are told from a Canadian they cannot pay with a MasterCard through them although that is unconfirmed whether others will have a problem. This was not a problem previously. This is new.

We do not know why this is the case. What is it with Canadians and MasterCards. Maybe somebody knows.

Now we are going to open another payment processing account to solve this issue and hopefully there will not be a problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-10-13 00:38:20