Support Board
Date/Time: Wed, 22 Jan 2025 20:04:44 +0000
Post From: Activation of my Sierra Trial Account
| [2018-10-11 01:51:39] |
| Raptor81 - Posts: 2 |
|
Hi, My Sierra Chart account is unable to connect to Global Data Feed (India). Its giving the following error: ----- SC Data - All Services | Connected to data server. | 2018-10-11 01:38:04 HTTPS www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-10-11 01:38:06 HTTPS www.sierrachart.com:443 (5) | Received socket Close event. | 2018-10-11 01:38:06 HTTPS www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-10-11 01:38:06 HTTPS www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-11 01:38:06 HTTPS www.sierrachart.com:443 (5) | Closed. | 2018-10-11 01:38:06 HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-10-11 01:38:08 HTTPS www.sierrachart.com:443 (4) | Received socket Close event. | 2018-10-11 01:38:08 HTTPS www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-10-11 01:38:08 HTTPS www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-11 01:38:08 HTTPS www.sierrachart.com:443 (4) | Closed. | 2018-10-11 01:38:08 SC Data - All Services | Disconnected. | 2018-10-11 01:41:41 SC Data - All Services | Disconnected. | 2018-10-11 01:41:41 Checking for new symbol settings for service code globaldatafeeds_india.datafeed | 2018-10-11 01:41:41 Current selected Data/Trading service: Global Data Feeds (India) | 2018-10-11 01:41:41 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-11 01:41:41 HTTPS www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2018-10-11 01:41:41 HTTPS www.sierrachart.com:443 (1) | Connecting to IP: 204.15.192.108. | 2018-10-11 01:41:41 Requesting symbol settings for service code globaldatafeeds_india.datafeed. Overwrite = on. | 2018-10-11 01:41:42 Symbol settings received. | 2018-10-11 01:41:42 Processed 208 symbol settings. | 2018-10-11 01:41:43 Warning: Caught an exception during the processing of a timer event. Source: c_ServiceManager::m_ReconnectTimer | 2018-10-11 01:41:44 * HTTPS www.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-10-11 01:41:47 HTTPS www.sierrachart.com:443 (1) | Received socket Close event. | 2018-10-11 01:41:47 HTTPS www.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-10-11 01:41:47 HTTPS www.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-11 01:41:47 HTTPS www.sierrachart.com:443 (1) | Closed. | 2018-10-11 01:41:47 Service connection timed out. Will disconnect and retry. | 2018-10-11 01:42:44 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-11 01:42:44 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-11 01:42:44 Global Data Feeds (India) | Disconnected. | 2018-10-11 01:42:44 Disconnected from GlobalDataFeeds. | 2018-10-11 01:42:44 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-11 01:42:44 Warning: Caught an exception during the processing of a timer event. Source: c_ServiceManager::m_ReconnectTimer | 2018-10-11 01:42:47 * Service connection timed out. Will disconnect and retry. | 2018-10-11 01:43:47 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-11 01:43:47 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-11 01:43:47 Global Data Feeds (India) | Disconnected. | 2018-10-11 01:43:47 Disconnected from GlobalDataFeeds. | 2018-10-11 01:43:47 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-11 01:43:47 -- Kindly help resolve this. Thanks Krishna |