Support Board
Date/Time: Fri, 24 Jan 2025 08:36:58 +0000
Post From: Daily P/L
| [2018-10-04 21:20:15] |
| Chuck6475 - Posts: 24 |
|
Okay, let me see if I understand this. 1. I update to 1814 and have an issue with the results reported in Daily P/L. 2. I report this and ask for SC to "Please retest". 3. I get a reply that says "very unlikely there is a problem". 4. Followed by a reply to in effect read a bunch of hypertext documentation that doesn't address the issue. 5. I reply that the "reply is CRAP" 6. I then get several replies saying "Here we work very hard, to ensure absolute perfection and proper design, and then we are being accused of "crap"." 7. I didn't say your software was CRAP I said the reply was CRAP. (Someone had a hard week!) In fact my reporting of the issue was an attempt to call attention to an issue that might have slipped through QA. 8. SC came out with the new release, I didn't. The new release does NOT run prior release setups without modifications correctly, specifically Daily P/L. 9. To the best of my knowledge no advance notice was given that 1814 had an issue with Daily P/L, under prior setups. 10. I do understand this is a complex piece of software. However, when a user represents an issue, they deserve a reasonable response, either with a solution or an acknowledgment that it needs to be worked on. 11. I look forward to setting up a remote control of my system, so you can show me how to correct this issue. p.s. Your email alerts to replies on Support board, do not tag that specific reply only the thread, so when you reply three times it looks like you just said the same thing 3 times. Date Time Of Last Edit: 2018-10-04 23:16:24
|