Home >> Support Board

Support Board

Date/Time: Thu, 23 Jan 2025 00:13:24 +0000

How to Post a Message for Support

Post From: Post 1793 Spreadsheet Problems NOT Related to cells disappearing

[2018-10-04 17:35:30] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Any chance you could undo that change(easier said probably) for a pre-release? Or send me a version? We do not know what the change is. We need you to identify that. There is no way we can know. There is a lot of work we do every day. I did a fresh data download for each instance of sierra I had open. Each instance was version 1781. An example time period that I checked was 2018-09-01 - 2018-10-02. Both instances counted 205919 bars. I updated one of the instances to 1814 and the same time period reads 205009 bars. I have retested this and found consistency in the bar numbers between any two instances of any version pre1793 sierra chart in any time period. When either of them is updated past 1793 the number of bars changes for the same time periods. Might this be what is causing my calculations to vary so much from an update? Yes, this does sound like what the issue is. We would need to get that Chartbook from you containing that chart without any studies which has a different number of bars between the two versions and then we can see where the difference is from. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-04 17:36:35