Support Board
Date/Time: Wed, 22 Jan 2025 13:39:35 +0000
Post From: No Live Data
| [2018-10-02 15:15:13] |
| Markus Lienhart - Posts: 8 |
|
Dear all, got no live data connection. Can you pls assist and resolve asap? Thanks and regards HTTPS connection to www.sierrachart.com:443 (2) | Creating socket. Using TLS 1.2. | 2018-10-02 09:00:01 HTTPS connection to www.sierrachart.com:443 (2) | Connecting to IP: 204.15.192.108. | 2018-10-02 09:00:01 Reading Internal Order ID file. | 2018-10-02 09:00:01 Reading Trade Orders file. | 2018-10-02 09:00:01 Reading Trade Positions and Account Balance file. | 2018-10-02 09:00:01 Listening on UDP port 22904. | 2018-10-02 09:00:01 Software version: 1785 64-bit | 2018-10-02 09:00:01 Usage end date: 2019-09-11 | 2018-10-02 09:00:01 Enabled for: Advanced Features. | 2018-10-02 09:00:01 Enabled for: Advanced Features 2. | 2018-10-02 09:00:01 Enabled for: Sierra Chart Historical Data Service. | 2018-10-02 09:00:01 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-10-02 09:00:01 Current selected Data/Trading service: CQG FIX Trading | 2018-10-02 09:00:01 Chart Update Interval: 500 | 2018-10-02 09:00:01 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2018-10-02 09:00:01 2018-10-02 09:00:01 Local computer time | 2018-10-02 09:00:01 2018-10-02 07:00:01 Local computer time in UTC | 2018-10-02 09:00:01 2018-10-02 09:00:01 Local computer time in SC Time Zone | 2018-10-02 09:00:01 2018-10-02 07:00:02 Server time in UTC | 2018-10-02 09:00:01 Local computer UTC time and Server UTC time difference: 2 seconds. | 2018-10-02 09:00:01 Program path: C:\SierraChart\ | 2018-10-02 09:00:01 Data Files path: C:\SierraChart\Data\ | 2018-10-02 09:00:01 OS Version Number: 6.1 | 2018-10-02 09:00:01 Locale Setting: C | 2018-10-02 09:00:01 Checking for new symbol settings for service code cqg | 2018-10-02 09:00:01 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-10-02 09:00:01 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-10-02 09:00:01 Symbol settings are up-to-date for cqg | 2018-10-02 09:00:02 Received 5 login tokens. | 2018-10-02 09:00:02 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-10-02 09:00:03 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-10-02 09:00:03 HTTPS connection to login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-10-02 09:00:06 HTTPS connection to login.sierrachart.com:443 (1) | Initiating close of socket by core. | 2018-10-02 09:00:06 HTTPS connection to login.sierrachart.com:443 (1) | Received socket Close event. | 2018-10-02 09:00:06 HTTPS connection to login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-02 09:00:06 HTTPS connection to login.sierrachart.com:443 (1) | Closed. | 2018-10-02 09:00:06 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-10-02 09:00:07 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-10-02 09:00:07 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-10-02 09:00:07 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-10-02 09:00:07 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-02 09:00:07 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-10-02 09:00:07 CQG FIX socket (6) | Creating socket. Using TLS 1.2. | 2018-10-02 09:00:07 CQG FIX socket (6) | Connecting to IP: 208.48.16.214. | 2018-10-02 09:00:07 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-10-02 09:00:07 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-10-02 09:00:07 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-10-02 09:00:07 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-02 09:00:07 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-10-02 09:00:07 CQG FIX: Sending the Logon message. | 2018-10-02 09:00:07 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-10-02 09:00:09 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-10-02 09:00:09 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-10-02 09:00:09 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-02 09:00:09 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-10-02 09:00:09 CQG FIX: Sent heartbeat to server. | 2018-10-02 09:00:27 CQG FIX: Received a Logout message. Text = Please relogon later and call the customer support if the problem persists. | 2018-10-02 09:00:36 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2018-10-02 09:00:36 CQG FIX socket (6) | Initiating close of socket by core. | 2018-10-02 09:00:36 CQG FIX Trading | Disconnected. | 2018-10-02 09:00:36 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-02 09:00:36 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-02 09:00:36 CQG FIX socket (6) | Write in progress. Shutdown being delayed. | 2018-10-02 09:00:36 CQG FIX Trading | Disconnected. | 2018-10-02 09:00:36 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-02 09:00:36 CQG FIX socket (6) | Socket gracefully closed by remote side. | 2018-10-02 09:00:36 CQG FIX socket (6) | Write has completed. Shutdown being performed. | 2018-10-02 09:00:36 CQG FIX socket (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-02 09:00:36 CQG FIX socket (6) | Closed. | 2018-10-02 09:00:36 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-10-02 09:00:39 CQG FIX socket (7) | Creating socket. Using TLS 1.2. | 2018-10-02 09:00:39 CQG FIX socket (7) | Connecting to IP: 208.48.16.214. | 2018-10-02 09:00:39 CQG FIX: Sending the Logon message. | 2018-10-02 09:00:39 CQG FIX: Sent heartbeat to server. | 2018-10-02 09:00:59 CQG FIX: Received a Logout message. Text = Please relogon later and call the customer support if the problem persists. | 2018-10-02 09:01:06 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2018-10-02 09:01:06 CQG FIX socket (7) | Initiating close of socket by core. | 2018-10-02 09:01:06 CQG FIX Trading | Disconnected. | 2018-10-02 09:01:06 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-02 09:01:06 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-02 09:01:06 CQG FIX socket (7) | Write in progress. Shutdown being delayed. | 2018-10-02 09:01:06 CQG FIX Trading | Disconnected. | 2018-10-02 09:01:06 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-02 09:01:06 CQG FIX socket (7) | Socket gracefully closed by remote side. | 2018-10-02 09:01:06 CQG FIX socket (7) | Write has completed. Shutdown being performed. | 2018-10-02 09:01:06 CQG FIX socket (7) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-02 09:01:06 CQG FIX socket (7) | Closed. | 2018-10-02 09:01:06 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-10-02 09:01:09 CQG FIX socket (9) | Creating socket. Using TLS 1.2. | 2018-10-02 09:01:09 CQG FIX socket (9) | Connecting to IP: 208.48.16.214. | 2018-10-02 09:01:09 CQG FIX: Sending the Logon message. | 2018-10-02 09:01:09 CQG FIX: Sent heartbeat to server. | 2018-10-02 09:01:29 CQG FIX: Received a Logout message. Text = Please relogon later and call the customer support if the problem persists. | 2018-10-02 09:01:42 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2018-10-02 09:01:42 CQG FIX socket (9) | Initiating close of socket by core. | 2018-10-02 09:01:42 CQG FIX Trading | Disconnected. | 2018-10-02 09:01:42 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-10-02 09:01:42 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-02 09:01:42 CQG FIX socket (9) | Write in progress. Shutdown being delayed. | 2018-10-02 09:01:42 CQG FIX Trading | Disconnected. | 2018-10-02 09:01:42 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-10-02 09:01:42 CQG FIX socket (9) | Socket gracefully closed by remote side. | 2018-10-02 09:01:42 CQG FIX socket (9) | Write has completed. Shutdown being performed. | 2018-10-02 09:01:42 CQG FIX socket (9) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-02 09:01:42 CQG FIX socket (9) | Closed. | 2018-10-02 09:01:42 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2018-10-02 09:01:45 CQG FIX socket (10) | Creating socket. Using TLS 1.2. | 2018-10-02 09:01:45 CQG FIX socket (10) | Connecting to IP: 208.48.16.214. | 2018-10-02 09:01:45 CQG FIX: Sending the Logon message. | 2018-10-02 09:01:45 CQG FIX Trading | Connected to trading server. | 2018-10-02 09:01:50 CQG FIX Trading | Connecting to server api.cqg.com | 2018-10-02 09:01:50 CQG WebSocket | Connecting to WebSocket server. | 2018-10-02 09:01:50 CQG FIX | FCM name: AMP | 2018-10-02 09:01:50 CQG WebSocket socket (11) | Creating socket. Using TLS 1.2. | 2018-10-02 09:01:50 CQG WebSocket socket (11) | Connecting to IP: 195.166.124.165. | 2018-10-02 09:01:50 CQG WebSocket | Opening WebSocket. | 2018-10-02 09:01:50 CQG WebSocket | Sending WebSocket handshake. | 2018-10-02 09:01:50 CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-10-02 09:01:50 CQG WebSocket | Header line. Connection: upgrade | 2018-10-02 09:01:50 CQG WebSocket | Header line. Sec-WebSocket-Accept: Rk2pSwkcGZptgkW2DAg+EzR+u5o= | 2018-10-02 09:01:50 CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-10-02 09:01:50 CQG WebSocket | Header line. Upgrade: websocket | 2018-10-02 09:01:50 CQG WebSocket | Header line. | 2018-10-02 09:01:50 CQG WebSocket | Web socket state is now open. | 2018-10-02 09:01:50 CQG FIX Trading | WebSocket connected. | 2018-10-02 09:01:50 CQG FIX Trading | Sending market data logon message. | 2018-10-02 09:01:50 CQG FIX Trading | Market data logon unsuccessful. Server message: Please relogon later and call the customer support if the problem persists. | 2018-10-02 09:02:15 CQG FIX: DisconnectFIX called. | 2018-10-02 09:02:15 CQG FIX: Sending a Logout message. | 2018-10-02 09:02:15 CQG WebSocket socket (11) | Adding bytes from final send buffer from buffered socket: 8 | 2018-10-02 09:02:15 CQG WebSocket socket (11) | Initiating close of socket by core. | 2018-10-02 09:02:15 CQG WebSocket | WebSocket closed. | 2018-10-02 09:02:15 CQG WebSocket socket (11) | Sending bytes from final send buffer: 8 | 2018-10-02 09:02:15 CQG FIX Trading | WebSocket closed. | 2018-10-02 09:02:15 CQG WebSocket socket (11) | Write in progress. Shutdown being delayed. | 2018-10-02 09:02:15 CQG FIX Trading | Disconnected. | 2018-10-02 09:02:15 CQG WebSocket socket (11) | Write has completed. Shutdown being performed. | 2018-10-02 09:02:15 CQG WebSocket socket (11) | Shutdown started. Waiting for graceful close. | 2018-10-02 09:02:15 CQG WebSocket socket (11) | Socket gracefully closed by remote side. | 2018-10-02 09:02:15 CQG WebSocket socket (11) | Closed. | 2018-10-02 09:02:15 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2018-10-02 09:02:15 CQG FIX socket (10) | Initiating close of socket by core. | 2018-10-02 09:02:15 CQG FIX Trading | Disconnected. | 2018-10-02 09:02:15 CQG FIX socket (10) | Shutdown started. Waiting for graceful close. | 2018-10-02 09:02:15 CQG FIX socket (10) | Socket gracefully closed by remote side. | 2018-10-02 09:02:15 CQG FIX socket (10) | Closed. | 2018-10-02 09:02:15 |