Support Board
Date/Time: Mon, 20 Jan 2025 13:57:52 +0000
Post From: Can't trade live
| [2018-06-12 19:51:45] |
| choppy812 - Posts: 6 |
|
My SC account with SC Data - All Services does not appear to be able to connect with my broker. I see no balance info from my broker, and if I turn off Trade Simulation mode, my DOM goes yellow to indicate I'm trading live, but when I place the trade, it fills on the SIM account. I wonder if I entered my broker account info wrongly when signing up for platform / data with Sierra (acct name: *****). When I sign into AMP Futures' control panel, it is ******, but sometimes they put "AC" in front of it: AC****** Here is the message log from startup, and below that is the trade service log from when I attempted to make a live trade. Please note, the trade log looks the same as a question I just posted to the support board under my AMP Futures/SC account (that is my second account with SC, and I have no problem trading live on that account). The link to that support board entry is Flagging to Reload Trades in charts Received a business-level reject message =============================== Message Log ======================================= CQG WebSocket socket (7) | Initiating close of socket by core. | 2018-06-12 13:37:19 CQG WebSocket | WebSocket closed. | 2018-06-12 13:37:19 CQG FIX Trading | WebSocket closed. | 2018-06-12 13:37:19 CQG WebSocket socket (7) | Sending bytes from final send buffer: 17 | 2018-06-12 13:37:19 CQG WebSocket socket (7) | Write in progress. Shutdown being delayed. | 2018-06-12 13:37:19 CQG FIX Trading | Disconnected. | 2018-06-12 13:37:19 CQG FIX socket (6) | Initiating close of socket by core. | 2018-06-12 13:37:19 CQG FIX socket (6) | Write in progress. Shutdown being delayed. | 2018-06-12 13:37:19 Checking for new symbol settings for service code scdataallservices | 2018-06-12 13:37:19 Current selected Data/Trading service: SC Data - All Services | 2018-06-12 13:37:19 SC Data - All Services | Disconnected. | 2018-06-12 13:37:19 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-06-12 13:37:19 HTTPS connection to www.sierrachart.com:443 (8) | Creating socket. Using TLS 1.2. | 2018-06-12 13:37:19 HTTPS connection to www.sierrachart.com:443 (8) | Connecting to IP: 204.15.192.108. | 2018-06-12 13:37:19 CQG FIX socket (6) | Write has completed. Shutdown being performed. | 2018-06-12 13:37:19 CQG FIX socket (6) | Shutdown started. Waiting for graceful close. | 2018-06-12 13:37:19 CQG WebSocket socket (7) | Write has completed. Shutdown being performed. | 2018-06-12 13:37:19 CQG WebSocket socket (7) | Shutdown started. Waiting for graceful close. | 2018-06-12 13:37:19 CQG FIX socket (6) | Socket gracefully closed by remote side. | 2018-06-12 13:37:19 CQG FIX socket (6) | Closed. | 2018-06-12 13:37:19 CQG WebSocket socket (7) | Socket gracefully closed by remote side. | 2018-06-12 13:37:19 CQG WebSocket socket (7) | Closed. | 2018-06-12 13:37:19 SC Data - All Services | Connected to data server. | 2018-06-12 13:37:22 Requesting symbol settings for service code scdataallservices. Overwrite = on. | 2018-06-12 13:37:22 Symbol settings received. | 2018-06-12 13:37:26 Processed 5574 symbol settings. | 2018-06-12 13:37:27 It is recommended to reconnect to the data feed after processing symbol settings. Use 'File >> Disconnect' and 'File >> Connect to Data Feed' | 2018-06-12 13:37:27 HTTPS connection to www.sierrachart.com:443 (8) | Socket gracefully closed by remote side. | 2018-06-12 13:37:31 HTTPS connection to www.sierrachart.com:443 (8) | Received socket Close event. | 2018-06-12 13:37:31 HTTPS connection to www.sierrachart.com:443 (8) | Initiating close of socket by core. | 2018-06-12 13:37:31 HTTPS connection to www.sierrachart.com:443 (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-12 13:37:31 HTTPS connection to www.sierrachart.com:443 (8) | Closed. | 2018-06-12 13:37:31 =============================== End Message Log ======================================= =============================== Trade Service Log ======================================= Trade Activity Log: File read result: 1279 records inserted. 161 fill records inserted. 0 records filtered. | 2018-06-12 13:37:07 Trade Activity Log: File date-time limits: Sim records date-time limit is 2018-05-28 00:00:00. Non-sim records date-time limit is 2018-03-11 00:00:00. Non-sim fill record date-time limit is 2017-06-12 00:00:00. | 2018-06-12 13:37:07 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2018-06-12 13:44:58 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2018-06-12 13:46:03 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2018-06-12 13:47:18 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2018-06-12 13:47:30 Unable to Flatten or Reverse because a Position does not exist. Working non-market orders will be canceled | Symbol: [Sim]ESU18 | TradeAccount: Sim1 | 2018-06-12 13:47:33 * Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2018-06-12 13:48:30 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2018-06-12 13:48:44 =============================== End Trade Service Log ================================== |