Support Board
Date/Time: Mon, 20 Jan 2025 11:18:47 +0000
Post From: Unable to Connect to Data Again
| [2018-06-08 12:14:32] |
| User311951 - Posts: 31 |
|
An update: I closed Sierra and reopened it to get a fresh log as follows: Reading Internal Order ID file. | 2018-06-08 08:11:43 Reading Trade Orders file. | 2018-06-08 08:11:44 Reading Trade Positions file. | 2018-06-08 08:11:44 Listening on UDP port 22903. | 2018-06-08 08:11:44 Software version: 1757 64-bit | 2018-06-08 08:11:44 Usage end date: 2018-06-19 | 2018-06-08 08:11:44 Enabled for: Advanced Features. | 2018-06-08 08:11:44 Enabled for: Advanced Features 2. | 2018-06-08 08:11:44 Enabled for: Sierra Chart Historical Data Service. | 2018-06-08 08:11:44 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-06-08 08:11:44 Current selected Data/Trading service: CQG WebAPI | 2018-06-08 08:11:44 Chart Update Interval: 500 | 2018-06-08 08:11:44 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-06-08 08:11:44 2018-06-08 13:11:43 Local computer time | 2018-06-08 08:11:44 2018-06-08 12:11:43 Local computer time in UTC | 2018-06-08 08:11:44 2018-06-08 08:11:43 Local computer time in SC Time Zone | 2018-06-08 08:11:44 2018-06-08 12:11:39 Server time in UTC | 2018-06-08 08:11:44 Local computer UTC time and Server UTC time difference: 3 seconds. | 2018-06-08 08:11:44 Program path: C:\SierraChart\ | 2018-06-08 08:11:44 Data Files path: C:\SierraChart\Data\ | 2018-06-08 08:11:44 OS Version Number: 10.0 | 2018-06-08 08:11:44 Locale Setting: C | 2018-06-08 08:11:44 Created the DTC Protocol server. | 2018-06-08 08:11:44 DTC Protocol Server listening on port 11099. | 2018-06-08 08:11:44 Created the DTC Protocol historical data server. | 2018-06-08 08:11:44 HD Server Manager | Listening on port 11098 | 2018-06-08 08:11:44 Checking for new symbol settings for service code cqg | 2018-06-08 08:11:44 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-06-08 08:11:44 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-06-08 08:11:44 Symbol settings are up-to-date for cqg | 2018-06-08 08:11:44 Received 5 login tokens. | 2018-06-08 08:11:45 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-06-08 08:11:46 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-06-08 08:11:46 Files to Open on Start up | Opening file: Valtos_CL.Cht | 2018-06-08 08:11:47 F.US.CLEN18 0.08 Range #1 | Reloading chart. | 2018-06-08 08:11:48 F.US.CLEN18 5 Min #2 | Reloading chart. | 2018-06-08 08:11:48 HTTPS connection to login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-06-08 08:11:48 HTTPS connection to login.sierrachart.com:443 (1) | Received socket Close event. | 2018-06-08 08:11:48 HTTPS connection to login.sierrachart.com:443 (1) | Initiating close of socket by core. | 2018-06-08 08:11:48 HTTPS connection to login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-08 08:11:48 HTTPS connection to login.sierrachart.com:443 (1) | Closed. | 2018-06-08 08:11:48 Intraday data recording state for symbol F.US.CLEN18 is set to download 'Pending'. | 2018-06-08 08:11:48 HD Request # 2 | Downloading Intraday chart data for F.US.CLEN18 to the file F.US.CLEN18.scid. Service: cqg | 2018-06-08 08:11:48 HD Request # 2 | Download start date-time: 2018-06-06 18:29:34.000 | 2018-06-08 08:11:48 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2018-06-08 08:11:48 Socket (6) | Creating socket. | 2018-06-08 08:11:48 Socket (6) | Connecting to IP: 192.81.56.146. | 2018-06-08 08:11:48 HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-06-08 08:11:48 HD Request # 2 | Sending historical data logon request message. | 2018-06-08 08:11:48 HD Request # 2 | Requesting Intraday data. Start date-time: 2018-06-06 18:29:34. Record interval: 0. Symbol: F.US.CLEN18 | 2018-06-08 08:11:49 Socket (6) | Initiating close of socket by core. | 2018-06-08 08:11:49 Socket (6) | Shutdown started. Waiting for graceful close. | 2018-06-08 08:11:49 HD Request # 2 | Historical data for F.US.CLEN18 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-06-08 08:11:49 Historical data download thread signaled to stop. | 2018-06-08 08:11:49 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEN18 | 2018-06-08 08:11:49 HD Request # 2 | Completion time: 0s | 2018-06-08 08:11:49 HD Request # 2 | Intraday data download complete for F.US.CLEN18. Unique request ID: 1 | 2018-06-08 08:11:49 Removed historical data download ID 1 | 2018-06-08 08:11:49 Socket (6) | Socket gracefully closed by remote side. | 2018-06-08 08:11:49 Socket (6) | Closed. | 2018-06-08 08:11:49 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-06-08 08:11:49 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-06-08 08:11:49 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-06-08 08:11:49 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-08 08:11:49 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-06-08 08:11:49 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-06-08 08:11:50 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-06-08 08:11:50 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-06-08 08:11:50 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-08 08:11:50 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-06-08 08:11:50 CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-06-08 08:11:50 CQG WebSocket | Connecting to WebSocket server. | 2018-06-08 08:11:50 CQG WebSocket socket (7) | Creating socket. Using TLS 1.2. | 2018-06-08 08:11:50 CQG WebSocket socket (7) | Connecting to IP: 208.48.16.32. | 2018-06-08 08:11:50 CQG WebSocket | Opening WebSocket. | 2018-06-08 08:11:50 CQG WebSocket | Sending WebSocket handshake. | 2018-06-08 08:11:50 CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-06-08 08:11:51 CQG WebSocket | Header line. Connection: upgrade | 2018-06-08 08:11:51 CQG WebSocket | Header line. Sec-WebSocket-Accept: 6stHWLVGWF3v01zx7pgg7/NFgU8= | 2018-06-08 08:11:51 CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-06-08 08:11:51 CQG WebSocket | Header line. Upgrade: websocket | 2018-06-08 08:11:51 CQG WebSocket | Header line. | 2018-06-08 08:11:51 CQG WebSocket | Web socket state is now open. | 2018-06-08 08:11:51 CQG WebAPI | WebSocket connected. | 2018-06-08 08:11:51 CQG WebAPI | Sending market data logon message. | 2018-06-08 08:11:51 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-06-08 08:11:51 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-06-08 08:11:51 CQG WebAPI | Market data logon unsuccessful. Server message: Too many failed logon attempts. Contact your FCM. | 2018-06-08 08:11:54 * CQG WebSocket socket (7) | Adding bytes from final send buffer from buffered socket: 8 | 2018-06-08 08:11:54 CQG WebSocket socket (7) | Initiating close of socket by core. | 2018-06-08 08:11:54 CQG WebSocket | WebSocket closed. | 2018-06-08 08:11:54 CQG WebSocket socket (7) | Sending bytes from final send buffer: 8 | 2018-06-08 08:11:54 CQG WebAPI | WebSocket closed. | 2018-06-08 08:11:54 CQG WebSocket socket (7) | Write in progress. Shutdown being delayed. | 2018-06-08 08:11:54 CQG WebAPI | Disconnected. | 2018-06-08 08:11:54 CQG WebSocket socket (7) | Write has completed. Shutdown being performed. | 2018-06-08 08:11:54 CQG WebSocket socket (7) | Shutdown started. Waiting for graceful close. | 2018-06-08 08:11:54 CQG WebSocket socket (7) | Socket gracefully closed by remote side. | 2018-06-08 08:11:54 CQG WebSocket socket (7) | Closed. | 2018-06-08 08:11:54 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-06-08 08:11:54 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-08 08:11:54 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-06-08 08:11:54 HD Server | New server thread for client has been created for incoming connection. | 2018-06-08 08:12:03 Socket (8) | Creating socket. | 2018-06-08 08:12:03 HD Server | Setting DTC encoding to Binary VLS | 2018-06-08 08:12:03 HD Server | Received login. Requesting authorization. | Username: talaicapital. | 2018-06-08 08:12:03 HD Server | Login has been authorized. | Username: talaicapital. | 2018-06-08 08:12:03 HD Server | HD Request #2 | Socket: 8 | Symbol: F.US.EPM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2018-06-06 22:30:00 | ClientRequestID: 2 | Username: talaicapital. | 2018-06-08 08:12:03 HD Request # 3 | Downloading Intraday chart data for F.US.EPM18 to the file F.US.EPM18.scid. Service: cqg | 2018-06-08 08:12:03 HD Request # 3 | Download start date-time: 2018-06-06 18:30:00.000 | 2018-06-08 08:12:03 HD Request # 3 | Using server: ds3.sierracharts.com port 10150 | 2018-06-08 08:12:03 Socket (9) | Creating socket. | 2018-06-08 08:12:03 Socket (9) | Connecting to IP: 65.182.172.42. | 2018-06-08 08:12:03 HD Request # 3 | Setting DTC encoding to Binary VLS | 2018-06-08 08:12:04 HD Request # 3 | Sending historical data logon request message. | 2018-06-08 08:12:04 HD Request # 3 | Requesting Intraday data. Start date-time: 2018-06-06 18:30:00. Record interval: 0. Symbol: F.US.EPM18 | 2018-06-08 08:12:04 Socket (9) | Initiating close of socket by core. | 2018-06-08 08:12:04 HD Request # 3 | Historical data for F.US.EPM18 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-06-08 08:12:04 Socket (9) | Shutdown started. Waiting for graceful close. | 2018-06-08 08:12:04 Historical data download thread signaled to stop. | 2018-06-08 08:12:04 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.EPM18 | 2018-06-08 08:12:04 HD Request # 3 | Completion time: 0s | 2018-06-08 08:12:04 HD Request # 3 | Intraday data download complete for F.US.EPM18. Unique request ID: 2 | 2018-06-08 08:12:04 Removed historical data download ID 2 | 2018-06-08 08:12:04 Socket (9) | Socket gracefully closed by remote side. | 2018-06-08 08:12:04 Socket (9) | Closed. | 2018-06-08 08:12:04 HD Server | HD Request #2 | Socket: 8 | Symbol: F.US.EPM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 5 | ClientRequestID: 2 | Username: talaicapital. | 2018-06-08 08:12:04 Socket (8) | Socket gracefully closed by remote side. | 2018-06-08 08:12:04 Socket (8) | Received socket Close event. | 2018-06-08 08:12:04 Socket (8) | Initiating close of socket by core. | 2018-06-08 08:12:04 Socket (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-08 08:12:04 Socket (8) | Closed. | 2018-06-08 08:12:04 HD Server | Server thread ending. Socket closed. | Username: talaicapital. | 2018-06-08 08:12:04 DTC Protocol server | Incoming connection from 127.0.0.1. | 2018-06-08 08:12:05 DTCServer (10) | Creating socket. | 2018-06-08 08:12:05 DTC client #1. 127.0.0.1 | Set DTC encoding to Binary VLS | 2018-06-08 08:12:05 DTC client #1. 127.0.0.1 | Requested heartbeat interval: 20 | 2018-06-08 08:12:05 DTC client #1. Sierra Chart. 127.0.0.1 | Received logon request. | 2018-06-08 08:12:05 DTC client #1. Sierra Chart. 127.0.0.1 | Connecting to primary Data/Trading service. | 2018-06-08 08:12:05 CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-06-08 08:12:05 CQG WebSocket | Connecting to WebSocket server. | 2018-06-08 08:12:05 DTC client #1. Sierra Chart. 127.0.0.1 | Sent successful Logon response message to client. Username: talaicapital. Result text: Connected to SC DTC Protocol server. Service=cqg | 2018-06-08 08:12:05 Remote instance connected: C:\SierraChart\SierraChartInstance_3\SierraChart_64.exe | 2018-06-08 08:12:05 CQG WebSocket socket (11) | Creating socket. Using TLS 1.2. | 2018-06-08 08:12:05 CQG WebSocket socket (11) | Connecting to IP: 208.48.16.32. | 2018-06-08 08:12:05 CQG WebSocket | Opening WebSocket. | 2018-06-08 08:12:05 CQG WebSocket | Sending WebSocket handshake. | 2018-06-08 08:12:05 CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-06-08 08:12:06 CQG WebSocket | Header line. Connection: upgrade | 2018-06-08 08:12:06 CQG WebSocket | Header line. Sec-WebSocket-Accept: Je/HOHiXkBFNGsTlUsIxraamBbc= | 2018-06-08 08:12:06 CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-06-08 08:12:06 CQG WebSocket | Header line. Upgrade: websocket | 2018-06-08 08:12:06 CQG WebSocket | Header line. | 2018-06-08 08:12:06 CQG WebSocket | Web socket state is now open. | 2018-06-08 08:12:06 CQG WebAPI | WebSocket connected. | 2018-06-08 08:12:06 CQG WebAPI | Sending market data logon message. | 2018-06-08 08:12:06 CQG WebAPI | Market data logon unsuccessful. Server message: Too many failed logon attempts. Contact your FCM. | 2018-06-08 08:12:06 * CQG WebSocket socket (11) | Adding bytes from final send buffer from buffered socket: 8 | 2018-06-08 08:12:06 CQG WebSocket socket (11) | Initiating close of socket by core. | 2018-06-08 08:12:06 CQG WebSocket | WebSocket closed. | 2018-06-08 08:12:06 CQG WebAPI | WebSocket closed. | 2018-06-08 08:12:06 CQG WebSocket socket (11) | Sending bytes from final send buffer: 8 | 2018-06-08 08:12:06 CQG WebAPI | Disconnected. | 2018-06-08 08:12:06 CQG WebSocket socket (11) | Write in progress. Shutdown being delayed. | 2018-06-08 08:12:06 CQG WebSocket socket (11) | Write has completed. Shutdown being performed. | 2018-06-08 08:12:06 CQG WebSocket socket (11) | Shutdown started. Waiting for graceful close. | 2018-06-08 08:12:06 CQG WebSocket socket (11) | Socket gracefully closed by remote side. | 2018-06-08 08:12:06 CQG WebSocket socket (11) | Closed. | 2018-06-08 08:12:06 HD Server | New server thread for client has been created for incoming connection. | 2018-06-08 08:12:21 Socket (12) | Creating socket. | 2018-06-08 08:12:21 HD Server | Setting DTC encoding to Binary VLS | 2018-06-08 08:12:21 HD Server | Received login. Requesting authorization. | Username: talaicapital. | 2018-06-08 08:12:21 HD Server | Login has been authorized. | Username: talaicapital. | 2018-06-08 08:12:21 HD Server | HD Request #3 | Socket: 12 | Symbol: F.US.EPM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2018-06-06 22:30:00 | ClientRequestID: 3 | Username: talaicapital. | 2018-06-08 08:12:21 HD Server | HD Request #3 | Socket: 12 | Symbol: F.US.EPM18 | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 5 | ClientRequestID: 3 | Username: talaicapital. | 2018-06-08 08:12:21 Socket (12) | Socket gracefully closed by remote side. | 2018-06-08 08:12:21 Socket (12) | Initiating close of socket by core. | 2018-06-08 08:12:21 Socket (12) | Received socket Close event. | 2018-06-08 08:12:21 Socket (12) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-06-08 08:12:21 Socket (12) | Closed. | 2018-06-08 08:12:21 HD Server | Server thread ending. Socket closed. | Username: talaicapital. | 2018-06-08 08:12:21 |