Support Board
Date/Time: Mon, 20 Jan 2025 13:49:50 +0000
Post From: Rithmic Data Connection Failure
| [2018-06-06 20:46:11] |
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Message sent to Rithmic just now: We are running into a complication on our side, and we cannot do a new release today with the new connection details. You will have to solve this on your side and it is not right for the responsibility to be on us for the solution.
There is no reason why you cannot resolve this on your side. The connection details we are using our not that old. They are within the last year sometime. The change we have seen is only very minor. The complication relates to the fact that Rithmic uses an API component and not a direct connection. This is explained in detail here: Sierra Chart Does not Support External Service API Components We have to set this aside for now. Rithmic must resolve the problem on their side and they certainly have the ability to do that. We cannot commit further time to this today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-06 20:46:58
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