Support Board
Date/Time: Mon, 20 Jan 2025 13:47:17 +0000
Post From: Rithmic Data Connection Failure
| [2018-06-06 19:10:40] |
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Rithmic has to accept full 100% responsibility for this. Not us whatsoever. If Rithmic is making changes to their complicated connection parameters, and cannot keep this simple so that a user application does not need to be kept up-to-date with these complex parameters, especially when they are not telling us when there any changes, that is fully their issue. It is not right that they cannot have a single address, or two addresses, and continuously keep those stable for years. Any way they did provide us new connection information we are updating them but allow about 30 minutes to an hour. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-06-06 20:03:43
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