Support Board
Date/Time: Mon, 20 Jan 2025 08:33:43 +0000
Post From: IB - Symbol is unknown
| [2018-05-25 18:33:52] |
| chisel - Posts: 23 |
|
For the intraday INDU-IND-NYSE chart, I get this message: Symbol is unknown....No security definition has been found for the request. In the Global Symbol Settings, INDU-IND-NYSE is in the list. I have upgraded to SC ver. 1750 but also had the same problem in 1520 or whatever previous version I was using. Has the symbol changed? In TWS, the symbol INDU is updating in real-time. Using File/Find Symbol or delete/download data on the chart makes no difference. I want to Global Symbol settings and clicked "update from server." I also did a full reset of the symbols. When that didn't help, I replaced the new GlobalSymbolSettings.xml file with the old one. Thank you for any assistance. I believe this is the relevant log info: Software version: 1750 32-bit | 2018-05-25 13:14:15 Usage end date: 2019-05-18 | 2018-05-25 13:14:15 Enabled for: Advanced Features. | 2018-05-25 13:14:15 Enabled for: Sierra Chart Historical Data Service. | 2018-05-25 13:14:15 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-05-25 13:14:15 Current selected Data/Trading service: Interactive Brokers | 2018-05-25 13:14:15 Chart Update Interval: 100 | 2018-05-25 13:14:15 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-05-25 13:14:15 2018-05-25 13:14:15 Local computer time | 2018-05-25 13:14:15 2018-05-25 18:14:15 Local computer time in UTC | 2018-05-25 13:14:15 2018-05-25 13:14:15 Local computer time in SC Time Zone | 2018-05-25 13:14:15 2018-05-25 17:49:10 Server time in UTC | 2018-05-25 13:14:15 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-05-25 13:14:15 Program path: C:\SierraChartIB\ | 2018-05-25 13:14:15 Data Files path: C:\SierraChartIB\Data\ | 2018-05-25 13:14:15 OS Version Number: 6.1 | 2018-05-25 13:14:15 Locale Setting: C | 2018-05-25 13:14:15 Interactive Brokers | Using primary service for historical data for INDU-IND-NYSE | 2018-05-25 13:14:21 Intraday data recording state for symbol INDU-IND-NYSE is set to download 'Pending'. | 2018-05-25 13:14:21 HD Request # 59 | Downloading Intraday chart data for INDU-IND-NYSE to the file INDU-IND-NYSE.scid. Service: interactive_brokers.trading | 2018-05-25 13:14:21 HD Request # 59 | Download start date-time: 2018-04-26 13:59:59.000 | 2018-05-25 13:14:21 HD Request # 59 | Disabling Intraday chart updating for symbol during historical data download. | 2018-05-25 13:14:21 HD Request # 59 | Requesting a total of 21 days and 0 seconds. | 2018-05-25 13:14:21 HD Request # 59 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 1728000. | 2018-05-25 13:14:21 HD Request # 59 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-05-05 14:24:20 for INDU-IND-NYSE. PriceType: TRADES | 2018-05-25 13:14:21 HD Request # 59 | Message from IB: No security definition has been found for the request. IB Error Code: 200. Request ID: 200038. | 2018-05-25 13:14:21 HD Request # 59 | Error downloading historical Intraday data for INDU-IND-NYSE. The symbol is unknown to the server. | 2018-05-25 13:14:21 HD Request # 59 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for INDU-IND-NYSE | 2018-05-25 13:14:21 HD Request # 59 | Completion time: 1s | 2018-05-25 13:14:21 HD Request # 59 | Intraday data download complete for INDU-IND-NYSE. Unique request ID: 58 | 2018-05-25 13:14:21 Removed historical data download ID 58 | 2018-05-25 13:14:21 Real-time Intraday chart data file updates started for INDU-IND-NYSE | 2018-05-25 13:14:21 Opened cached Intraday file: C:\SierraChartIB\Data\INDU-IND-NYSE.scid | 2018-05-25 13:14:21 Intraday chart data file opened for INDU-IND-NYSE | 2018-05-25 13:14:21 HD Request # 59 | Enabling Intraday chart updating for symbol. | 2018-05-25 13:14:21 Message from IB: No historical data query found for ticker id:200038. IB Error Code: 366. Request ID: 200038. | 2018-05-25 13:14:21 |