Support Board
Date/Time: Sun, 24 Nov 2024 09:54:20 +0000
Post From: EURUSD Daily Chart - Opening Bar NYC
| [2013-10-14 21:59:21] |
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You need to realize how difficult these kinds questions are and how much time it takes to even fully understand what the specific issue is someone is describing. We also do not control the data and there are various sources of data. So it takes time to even understand the source of data you are looking at to begin with. Based on certain assumptions, we did have a quick look at the data. The data is from FXCM, assuming that is the data source you are using for historical daily data and it is what it is. We do not control it. We do not see any obvious problems ourselves. All we are concerned with, is there are no extremely obvious errors, and the data provided by FXCM is properly being presented. If all is good, there is no issue for us to help with and we will not provide further help. We do not get involved in all these little details about market data. These issues generally are very unproductive for us. And in the end, once we fully understand a particular issue presented, all that we can do is just explain to you what is going on. There isn't anything we can do. And if there is something that we can do, then it takes a lot of time to understand time zones and the specific data and the particular user configuration to try to arrive at some solution in order to make the user happy. This is difficult and time-consuming. We support numerous Data and Trading services each with their own behaviors which magnifies this complexity even further. In general these questions are not within the scope of our support and we should not be relied upon to answer these questions. We are marking this as a user discussion and leaving the thread. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-10-14 22:32:42
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