Support Board
Date/Time: Sun, 19 Jan 2025 15:13:46 +0000
Post From: Unable to Update Sierra Chart
| [2018-04-13 12:39:48] |
| User464554 - Posts: 2 |
|
After an automatic Windows update Sierra is not loading the data anymore. I have tried to rinstall Sierra but that did not help. Message log: Reading Internal Order ID file. | 2018-04-13 11:58:53 Reading Trade Orders file. | 2018-04-13 11:58:53 Reading Trade Positions file. | 2018-04-13 11:58:53 Listening on UDP port 22904. | 2018-04-13 11:58:53 Software version: 1722 32-bit | 2018-04-13 11:58:53 Usage end date: 2018-07-09 | 2018-04-13 11:58:53 Enabled for: Advanced Features. | 2018-04-13 11:58:53 Enabled for: Advanced Features 2. | 2018-04-13 11:58:53 Enabled for: Sierra Chart Historical Data Service. | 2018-04-13 11:58:53 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-04-13 11:58:53 Current selected Data/Trading service: CQG WebAPI | 2018-04-13 11:58:53 Chart Update Interval: 500 | 2018-04-13 11:58:53 Time Zone: +00:00:00 (UTC+00) | 2018-04-13 11:58:53 2018-04-13 13:58:53 Local computer time | 2018-04-13 11:58:53 2018-04-13 11:58:53 Local computer time in UTC | 2018-04-13 11:58:53 2018-04-13 11:58:53 Local computer time in SC Time Zone | 2018-04-13 11:58:53 2018-04-13 11:58:48 Server time in UTC | 2018-04-13 11:58:53 Local computer UTC time and Server UTC time difference: 4 seconds. | 2018-04-13 11:58:53 Program path: C:\SierraChart\ | 2018-04-13 11:58:53 Data Files path: C:\SierraChart\Data\ | 2018-04-13 11:58:53 OS Version Number: 10.0 | 2018-04-13 11:58:53 Locale Setting: C | 2018-04-13 11:58:53 Checking for new symbol settings for service code cqg | 2018-04-13 11:58:53 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-04-13 11:58:53 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-04-13 11:58:53 Symbol settings are up-to-date for cqg | 2018-04-13 11:58:54 Received 5 login tokens. | 2018-04-13 11:58:54 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-04-13 11:58:55 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-04-13 11:58:55 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-04-13 11:58:59 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-04-13 11:58:59 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-04-13 11:58:59 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-13 11:58:59 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-04-13 11:58:59 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-04-13 11:58:59 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-04-13 11:58:59 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-04-13 11:58:59 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-13 11:58:59 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-04-13 11:58:59 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-04-13 11:59:01 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-04-13 11:59:01 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-04-13 11:59:01 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-13 11:59:01 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-04-13 11:59:01 CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-04-13 11:59:04 CQG WebSocket | Connecting to WebSocket server. | 2018-04-13 11:59:04 CQG WebSocket socket (6) | Creating socket. Using TLS 1.2. | 2018-04-13 11:59:04 CQG WebSocket socket (6) | Connecting to IP: 208.48.16.32. | 2018-04-13 11:59:04 CQG WebSocket | Opening WebSocket. | 2018-04-13 11:59:04 CQG WebSocket | Sending WebSocket handshake. | 2018-04-13 11:59:04 CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-04-13 11:59:04 CQG WebSocket | Header line. Connection: upgrade | 2018-04-13 11:59:04 CQG WebSocket | Header line. Sec-WebSocket-Accept: QyKqwvmd4nv5z8mfXh+vMdkz3wY= | 2018-04-13 11:59:04 CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2018-04-13 11:59:04 CQG WebSocket | Header line. Upgrade: websocket | 2018-04-13 11:59:04 CQG WebSocket | Header line. | 2018-04-13 11:59:04 CQG WebSocket | Web socket state is now open. | 2018-04-13 11:59:04 CQG WebAPI | WebSocket connected. | 2018-04-13 11:59:04 CQG WebAPI | Sending market data logon message. | 2018-04-13 11:59:04 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2018-04-13 11:59:05 * CQG WebSocket socket (6) | Adding bytes from final send buffer from buffered socket: 8 | 2018-04-13 11:59:05 CQG WebSocket socket (6) | Initiating close of socket by core. | 2018-04-13 11:59:05 CQG WebSocket | WebSocket closed. | 2018-04-13 11:59:05 CQG WebAPI | WebSocket closed. | 2018-04-13 11:59:05 CQG WebSocket socket (6) | Sending bytes from final send buffer: 8 | 2018-04-13 11:59:05 CQG WebAPI | Disconnected. | 2018-04-13 11:59:05 CQG WebSocket socket (6) | Write in progress. Shutdown being delayed. | 2018-04-13 11:59:05 CQG WebSocket socket (6) | Write has completed. Shutdown being performed. | 2018-04-13 11:59:05 CQG WebSocket socket (6) | Shutdown started. Waiting for graceful close. | 2018-04-13 11:59:05 CQG WebSocket socket (6) | Socket gracefully closed by remote side. | 2018-04-13 11:59:05 CQG WebSocket socket (6) | Closed. | 2018-04-13 11:59:05 The message log has been sent to support. | 2018-04-13 12:00:46 * HTTPS connection to www.sierrachart.com:443 (8) | Creating socket. Using TLS 1.2. | 2018-04-13 12:00:46 HTTPS connection to www.sierrachart.com:443 (8) | Connecting to IP: 204.15.192.108. | 2018-04-13 12:00:46 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2018-04-13 12:00:56 HTTPS connection to www.sierrachart.com:443 (8) | Socket gracefully closed by remote side. | 2018-04-13 12:01:01 HTTPS connection to www.sierrachart.com:443 (8) | Received socket Close event. | 2018-04-13 12:01:01 HTTPS connection to www.sierrachart.com:443 (8) | Initiating close of socket by core. | 2018-04-13 12:01:01 HTTPS connection to www.sierrachart.com:443 (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-04-13 12:01:01 HTTPS connection to www.sierrachart.com:443 (8) | Closed. | 2018-04-13 12:01:01 F.US.DDM18 1 Min #1 | Reloading chart. | 2018-04-13 12:30:16 F.US.DDM18 55 Trades #3 | Reloading chart. | 2018-04-13 12:30:16 F.US.DDM18 5 Min #4 | Reloading chart. | 2018-04-13 12:30:16 F.US.DDM18 #5 | Reloading chart. | 2018-04-13 12:30:16 F.US.DDM18 #2 | Reloading chart. | 2018-04-13 12:30:16 F.US.YMM18 1 Min #6 | Reloading chart. | 2018-04-13 12:30:16 F.US.DDM18 #7 | Reloading chart. | 2018-04-13 12:30:16 F.US.DDM18 #8 | Reloading chart. | 2018-04-13 12:30:16 F.US.DDM18 #9 | Reloading chart. | 2018-04-13 12:30:16 F.US.DDM18 #10 | Reloading chart. | 2018-04-13 12:30:16 F.US.YMM18 #11 | Reloading chart. | 2018-04-13 12:30:17 F.US.DDM18 #13 | Reloading chart. | 2018-04-13 12:30:17 Intraday data recording state for symbol F.US.DDM18 is set to download 'Pending'. | 2018-04-13 12:30:17 HD Request # 2 | Downloading Intraday chart data for F.US.DDM18 to the file F.US.DDM18.scid. Service: cqg | 2018-04-13 12:30:17 HD Request # 2 | Download start date-time: 2018-04-12 20:03:21.000 | 2018-04-13 12:30:17 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2018-04-13 12:30:17 Socket (39) | Creating socket. | 2018-04-13 12:30:17 Socket (39) | Connecting to IP: 192.81.56.146. | 2018-04-13 12:30:17 Intraday data recording state for symbol F.US.YMM18 is set to download 'Pending'. | 2018-04-13 12:30:17 HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-04-13 12:30:17 HD Request # 2 | Sending historical data logon request message. | 2018-04-13 12:30:17 HD Request # 2 | Requesting Intraday data. Start date-time: 2018-04-12 20:03:21. Record interval: 1. Symbol: F.US.DDM18 | 2018-04-13 12:30:18 Socket (39) | Initiating close of socket by core. | 2018-04-13 12:30:18 Socket (39) | Shutdown started. Waiting for graceful close. | 2018-04-13 12:30:18 HD Request # 2 | Historical data for F.US.DDM18 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-04-13 12:30:18 Historical data download thread signaled to stop. | 2018-04-13 12:30:18 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.DDM18 | 2018-04-13 12:30:18 HD Request # 2 | Completion time: 0s | 2018-04-13 12:30:18 HD Request # 2 | Intraday data download complete for F.US.DDM18. Unique request ID: 1 | 2018-04-13 12:30:18 Removed historical data download ID 1 | 2018-04-13 12:30:18 HD Request # 3 | Downloading Intraday chart data for F.US.YMM18 to the file F.US.YMM18.scid. Service: cqg | 2018-04-13 12:30:18 HD Request # 3 | Download start date-time: 2018-04-12 20:48:06.000 | 2018-04-13 12:30:18 HD Request # 3 | Using server: ds3.sierracharts.com port 10150 | 2018-04-13 12:30:18 Socket (40) | Creating socket. | 2018-04-13 12:30:18 Socket (40) | Connecting to IP: 65.182.172.42. | 2018-04-13 12:30:18 Socket (39) | Socket gracefully closed by remote side. | 2018-04-13 12:30:18 Socket (39) | Closed. | 2018-04-13 12:30:18 HD Request # 3 | Setting DTC encoding to Binary VLS | 2018-04-13 12:30:18 HD Request # 3 | Sending historical data logon request message. | 2018-04-13 12:30:18 HD Request # 3 | Requesting Intraday data. Start date-time: 2018-04-12 20:48:06. Record interval: 1. Symbol: F.US.YMM18 | 2018-04-13 12:30:18 Socket (40) | Initiating close of socket by core. | 2018-04-13 12:30:18 HD Request # 3 | Historical data for F.US.YMM18 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2018-04-13 12:30:18 Socket (40) | Shutdown started. Waiting for graceful close. | 2018-04-13 12:30:18 Historical data download thread signaled to stop. | 2018-04-13 12:30:18 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.YMM18 | 2018-04-13 12:30:18 HD Request # 3 | Completion time: 1s | 2018-04-13 12:30:18 HD Request # 3 | Intraday data download complete for F.US.YMM18. Unique request ID: 2 | 2018-04-13 12:30:18 Removed historical data download ID 2 | 2018-04-13 12:30:18 Socket (40) | Socket gracefully closed by remote side. | 2018-04-13 12:30:19 Socket (40) | Closed. | 2018-04-13 12:30:19 |
abc.PNG