Support Board
Date/Time: Sun, 19 Jan 2025 17:56:27 +0000
Post From: Cannot log to CQG
| [2018-04-06 00:26:45] |
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We would like to look at this issue with remote assistance. Could you please set your telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo And let us know when that is done and we can call and look into this. Basically what we are going to do is just verify the problem and look at the additional logging. And then we want to test connecting to CTS FIX which also uses the same communication functions, FIX and TLS 1.2. If that connection succeeds where the server immediately indicates an invalid username or firm, then this is clearly an indication the issue is outside of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-06 01:59:41
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