Support Board
Date/Time: Sun, 19 Jan 2025 15:11:46 +0000
Post From: Unable to Update Sierra Chart
| [2018-03-22 20:49:03] |
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Due to some minor changes in the way that the Sierra Chart installer is run from Sierra Chart, this has led to some problems in some cases where the installer does not actually run preventing users from being able to update Sierra Chart in some cases when using Help >> Download Current Version or Help >> Download Prerelease. In testing, none of these issues were noticed because they only occur under certain conditions. And the issue is some kind of Windows operating system problem which we are not understanding and appears to be some kind of bug on the Windows side. These issues are now resolved in the recent releases. If you are still not able to update, then just simply run this installer: https://www.sierrachart.com/downloads/SierraChartFileDownloader.exe Make sure you install Sierra Chart into the folder where it currently exists. Usually the default folder setting will be correct. In the case of TransAct users this will in most cases be: C:\SierraChart\SierraChartTransActMA Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-09 18:19:19
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