Support Board
Date/Time: Sun, 19 Jan 2025 06:33:35 +0000
Post From: Notice: Policy Regarding BitMEX Connection Issues
| [2018-03-17 10:56:24] |
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At this time the Sierra Chart policy regarding connection issues to BitMEX for trading is that we will no longer help with them simply because they are not within our control. We will instead offer you a refund or put your account on hold. If you would like a refund or want your account on hold, request one here: https://www.sierrachart.com/usercp.php?page=SupportTickets This is only available for BitMEX users. We are working on developing an alternative connection method to BitMEX which will eliminate all connection issues. We expect this to be ready no later than the end of April 2018. If you require just BitMEX market data, then follow the instructions on this page: Cryptocurrency / Bitcoin Data and Trading Services There is and always will be reliable access to BitMEX market data. For reference, here is the documentation for connecting to BitMEX for trading: BitMEX Trading Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-19 20:24:05
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