Support Board
Date/Time: Sun, 19 Jan 2025 06:21:48 +0000
Post From: Unable to access Bitmex
| [2018-03-16 05:50:41] |
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We cannot say exactly what the reason for the problem is because the connection is being denied by BitMEX. What we recommend you do is wait a few hours, create a new API Key and secret through your BitMEX account, enter those into Sierra Chart and try again. We expect hopefully by no later than mid April, to use a different connectivity method which will completely eliminate this problem altogether. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |