Support Board
Date/Time: Sun, 19 Jan 2025 06:23:08 +0000
Post From: Unable to access Bitmex
| [2018-03-16 03:37:58] |
| Wendys - Posts: 9 |
|
I cannot access Bitmex. I have followed all the instructions in creating an API on the Bitmex website and setting it up in Sierra Chart. I have already disconnected and reconnected. I have disabled my firewall. I have created new API keys and I am using those. I have updated the symbol settings and reset the symbol settings. I have rebooted my computer. I have waited. I have tried using the 64-bit version and the standard version. I have sent the log in via Sierra Chart application. This is the log: Reading Internal Order ID file. | 2018-03-16 03:36:01 Reading Trade Orders file. | 2018-03-16 03:36:01 Reading Trade Positions file. | 2018-03-16 03:36:01 Listening on UDP port 22904. | 2018-03-16 03:36:01 Software version: 1717 64-bit | 2018-03-16 03:36:01 Usage end date: 2018-03-31 | 2018-03-16 03:36:01 Enabled for: Advanced Features. | 2018-03-16 03:36:01 Enabled for: Advanced Features 2. | 2018-03-16 03:36:01 Enabled for: Sierra Chart Historical Data Service. | 2018-03-16 03:36:01 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-03-16 03:36:01 Current selected Data/Trading service: BitMEX Trading Direct | 2018-03-16 03:36:01 Chart Update Interval: 500 | 2018-03-16 03:36:01 Time Zone: +00:00:00 (UTC+00) | 2018-03-16 03:36:01 2018-03-15 20:36:00 Local computer time | 2018-03-16 03:36:01 2018-03-16 03:36:00 Local computer time in UTC | 2018-03-16 03:36:01 2018-03-16 03:36:00 Local computer time in SC Time Zone | 2018-03-16 03:36:01 2018-03-16 03:36:08 Server time in UTC | 2018-03-16 03:36:01 Local computer UTC time and Server UTC time difference: 8 seconds. | 2018-03-16 03:36:01 Program path: C:\SierraChart\ | 2018-03-16 03:36:01 Data Files path: C:\SierraChart\Data\ | 2018-03-16 03:36:01 OS Version Number: 6.1 | 2018-03-16 03:36:01 Locale Setting: C | 2018-03-16 03:36:01 Checking for new symbol settings for service code bitmex.dtc.trading | 2018-03-16 03:36:01 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-03-16 03:36:01 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-03-16 03:36:01 Symbol settings are up-to-date for bitmex.dtc.trading | 2018-03-16 03:36:01 Received 5 login tokens. | 2018-03-16 03:36:01 BitMEX Trading Direct | Connecting to URI testnet.bitmex.com/realtime/WebSocket | 2018-03-16 03:36:05 BitMEX WebSocket | Connecting to WebSocket server. | 2018-03-16 03:36:05 BitMEX WebSocket socket (5) | Creating socket. Using TLS 1.2. | 2018-03-16 03:36:05 BitMEX WebSocket socket (5) | Connecting to IP: 54.76.252.17. | 2018-03-16 03:36:05 BitMEX WebSocket | Opening WebSocket. | 2018-03-16 03:36:05 BitMEX WebSocket | Sending WebSocket handshake. | 2018-03-16 03:36:05 BitMEX WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-03-16 03:36:05 BitMEX WebSocket | Header line. Date: Fri, 16 Mar 2018 03:36:12 GMT | 2018-03-16 03:36:05 BitMEX WebSocket | Header line. Connection: upgrade | 2018-03-16 03:36:05 BitMEX WebSocket | Header line. Upgrade: websocket | 2018-03-16 03:36:05 BitMEX WebSocket | Header line. Sec-WebSocket-Accept: HQr6jpeV/LIBeNa+4rl3Y4rL40Y= | 2018-03-16 03:36:05 BitMEX WebSocket | Header line. Sec-WebSocket-Version: 13 | 2018-03-16 03:36:05 BitMEX WebSocket | Header line. WebSocket-Server: uWebSockets | 2018-03-16 03:36:05 BitMEX WebSocket | Header line. Strict-Transport-Security: max-age=31536000; includeSubDomains | 2018-03-16 03:36:05 BitMEX WebSocket | Header line. | 2018-03-16 03:36:05 BitMEX WebSocket | Web socket state is now open. | 2018-03-16 03:36:05 BitMEX Trading Direct | Connected to data and trading server. | 2018-03-16 03:36:05 BitMEX WebSocket socket (5) | Socket gracefully closed by remote side. | 2018-03-16 03:36:05 BitMEX WebSocket socket (5) | Received socket Close event. | 2018-03-16 03:36:05 BitMEX WebSocket | WebSocket received OpCode Close. Received status code: 0 | 2018-03-16 03:36:05 BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:05 Connection to the external service has been lost. | 2018-03-16 03:36:05 BitMEX WebSocket socket (5) | Initiating close of socket by core. | 2018-03-16 03:36:05 BitMEX WebSocket | Network socket for WebSocket has been closed by remote side. | 2018-03-16 03:36:05 BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:05 BitMEX WebSocket socket (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-16 03:36:05 BitMEX WebSocket socket (5) | Closed. | 2018-03-16 03:36:05 BitMEX Trading Direct | Disconnected. | 2018-03-16 03:36:05 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-16 03:36:05 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-03-16 03:36:06 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-03-16 03:36:06 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-03-16 03:36:06 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-16 03:36:06 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-03-16 03:36:06 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-03-16 03:36:06 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-03-16 03:36:06 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-03-16 03:36:06 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-16 03:36:06 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-03-16 03:36:06 BitMEX Trading Direct | Connecting to URI testnet.bitmex.com/realtime/WebSocket | 2018-03-16 03:36:08 BitMEX WebSocket | Connecting to WebSocket server. | 2018-03-16 03:36:08 BitMEX WebSocket socket (6) | Creating socket. Using TLS 1.2. | 2018-03-16 03:36:08 BitMEX WebSocket socket (6) | Connecting to IP: 54.76.252.17. | 2018-03-16 03:36:08 BitMEX WebSocket | Opening WebSocket. | 2018-03-16 03:36:08 BitMEX WebSocket | Sending WebSocket handshake. | 2018-03-16 03:36:08 BitMEX WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-03-16 03:36:08 BitMEX WebSocket | Header line. Date: Fri, 16 Mar 2018 03:36:16 GMT | 2018-03-16 03:36:08 BitMEX WebSocket | Header line. Connection: upgrade | 2018-03-16 03:36:08 BitMEX WebSocket | Header line. Upgrade: websocket | 2018-03-16 03:36:08 BitMEX WebSocket | Header line. Sec-WebSocket-Accept: T1xjoorPSQRJdvu6eHftOcoNuv4= | 2018-03-16 03:36:08 BitMEX WebSocket | Header line. Sec-WebSocket-Version: 13 | 2018-03-16 03:36:08 BitMEX WebSocket | Header line. WebSocket-Server: uWebSockets | 2018-03-16 03:36:08 BitMEX WebSocket | Header line. Strict-Transport-Security: max-age=31536000; includeSubDomains | 2018-03-16 03:36:08 BitMEX WebSocket | Header line. | 2018-03-16 03:36:08 BitMEX WebSocket | Web socket state is now open. | 2018-03-16 03:36:08 BitMEX Trading Direct | Connected to data and trading server. | 2018-03-16 03:36:08 BitMEX WebSocket socket (6) | Socket gracefully closed by remote side. | 2018-03-16 03:36:08 BitMEX WebSocket | WebSocket received OpCode Close. Received status code: 0 | 2018-03-16 03:36:08 BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:08 Connection to the external service has been lost. | 2018-03-16 03:36:08 BitMEX WebSocket socket (6) | Received socket Close event. | 2018-03-16 03:36:08 BitMEX WebSocket socket (6) | Initiating close of socket by core. | 2018-03-16 03:36:08 BitMEX WebSocket | Network socket for WebSocket has been closed by remote side. | 2018-03-16 03:36:08 BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:08 BitMEX WebSocket socket (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-16 03:36:08 BitMEX WebSocket socket (6) | Closed. | 2018-03-16 03:36:08 BitMEX Trading Direct | Disconnected. | 2018-03-16 03:36:08 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-16 03:36:08 BitMEX Trading Direct | Connecting to URI testnet.bitmex.com/realtime/WebSocket | 2018-03-16 03:36:11 BitMEX WebSocket | Connecting to WebSocket server. | 2018-03-16 03:36:11 BitMEX WebSocket socket (7) | Creating socket. Using TLS 1.2. | 2018-03-16 03:36:11 BitMEX WebSocket socket (7) | Connecting to IP: 54.76.252.17. | 2018-03-16 03:36:11 BitMEX WebSocket | Opening WebSocket. | 2018-03-16 03:36:11 BitMEX WebSocket | Sending WebSocket handshake. | 2018-03-16 03:36:11 BitMEX WebSocket | Header line. HTTP/1.1 429 Too Many Requests | 2018-03-16 03:36:11 BitMEX WebSocket | WebSocket not connected. Handshake acknowledgment: HTTP/1.1 429 Too Many Requests | 2018-03-16 03:36:11 BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:11 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-16 03:36:11 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-16 03:36:11 BitMEX WebSocket | Header line. Date: Fri, 16 Mar 2018 03:36:19 GMT | 2018-03-16 03:36:11 BitMEX WebSocket | Header line. Content-Type: application/json | 2018-03-16 03:36:11 BitMEX WebSocket | Header line. Content-Length: 52 | 2018-03-16 03:36:11 BitMEX WebSocket | Header line. Connection: keep-alive | 2018-03-16 03:36:11 BitMEX WebSocket | Header line. Strict-Transport-Security: max-age=31536000; includeSubDomains | 2018-03-16 03:36:11 BitMEX WebSocket | Header line. | 2018-03-16 03:36:11 BitMEX WebSocket | Web socket state is now open. | 2018-03-16 03:36:11 BitMEX Trading Direct | Connected to data and trading server. | 2018-03-16 03:36:11 BitMEX WebSocket | Extension reserve bits set and not supported. | 2018-03-16 03:36:11 BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:11 Connection to the external service has been lost. | 2018-03-16 03:36:11 BitMEX WebSocket socket (7) | Adding bytes from final send buffer from buffered socket: 8 | 2018-03-16 03:36:11 BitMEX WebSocket socket (7) | Initiating close of socket by core. | 2018-03-16 03:36:11 BitMEX WebSocket | WebSocket closed. | 2018-03-16 03:36:11 BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:11 BitMEX WebSocket socket (7) | Sending bytes from final send buffer: 8 | 2018-03-16 03:36:11 BitMEX Trading Direct | Disconnected. | 2018-03-16 03:36:11 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-16 03:36:11 BitMEX WebSocket socket (7) | Write in progress. Shutdown being delayed. | 2018-03-16 03:36:11 BitMEX WebSocket socket (7) | Write has completed. Shutdown being performed. | 2018-03-16 03:36:11 BitMEX WebSocket socket (7) | Shutdown started. Waiting for graceful close. | 2018-03-16 03:36:11 BitMEX WebSocket socket (7) | Socket gracefully closed by remote side. | 2018-03-16 03:36:11 BitMEX WebSocket socket (7) | Closed. | 2018-03-16 03:36:11 BitMEX Trading Direct | Connecting to URI testnet.bitmex.com/realtime/WebSocket | 2018-03-16 03:36:14 BitMEX WebSocket | Connecting to WebSocket server. | 2018-03-16 03:36:14 BitMEX WebSocket socket (8) | Creating socket. Using TLS 1.2. | 2018-03-16 03:36:14 BitMEX WebSocket socket (8) | Connecting to IP: 54.76.252.17. | 2018-03-16 03:36:14 BitMEX WebSocket | Opening WebSocket. | 2018-03-16 03:36:14 BitMEX WebSocket | Sending WebSocket handshake. | 2018-03-16 03:36:14 BitMEX WebSocket | Header line. HTTP/1.1 429 Too Many Requests | 2018-03-16 03:36:14 BitMEX WebSocket | WebSocket not connected. Handshake acknowledgment: HTTP/1.1 429 Too Many Requests | 2018-03-16 03:36:14 BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:14 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-16 03:36:14 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-16 03:36:14 BitMEX WebSocket | Header line. Date: Fri, 16 Mar 2018 03:36:22 GMT | 2018-03-16 03:36:14 BitMEX WebSocket | Header line. Content-Type: application/json | 2018-03-16 03:36:14 BitMEX WebSocket | Header line. Content-Length: 52 | 2018-03-16 03:36:14 BitMEX WebSocket | Header line. Connection: keep-alive | 2018-03-16 03:36:14 BitMEX WebSocket | Header line. Strict-Transport-Security: max-age=31536000; includeSubDomains | 2018-03-16 03:36:14 BitMEX WebSocket | Header line. | 2018-03-16 03:36:14 BitMEX WebSocket | Web socket state is now open. | 2018-03-16 03:36:14 BitMEX Trading Direct | Connected to data and trading server. | 2018-03-16 03:36:14 BitMEX WebSocket | Extension reserve bits set and not supported. | 2018-03-16 03:36:14 BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:14 Connection to the external service has been lost. | 2018-03-16 03:36:14 BitMEX WebSocket socket (8) | Adding bytes from final send buffer from buffered socket: 8 | 2018-03-16 03:36:14 BitMEX WebSocket socket (8) | Initiating close of socket by core. | 2018-03-16 03:36:14 BitMEX WebSocket | WebSocket closed. | 2018-03-16 03:36:14 BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:14 BitMEX WebSocket socket (8) | Sending bytes from final send buffer: 8 | 2018-03-16 03:36:14 BitMEX WebSocket socket (8) | Write in progress. Shutdown being delayed. | 2018-03-16 03:36:14 BitMEX Trading Direct | Disconnected. | 2018-03-16 03:36:14 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-16 03:36:14 BitMEX WebSocket socket (8) | Write has completed. Shutdown being performed. | 2018-03-16 03:36:14 BitMEX WebSocket socket (8) | Shutdown started. Waiting for graceful close. | 2018-03-16 03:36:14 BitMEX WebSocket socket (8) | Socket gracefully closed by remote side. | 2018-03-16 03:36:14 BitMEX WebSocket socket (8) | Closed. | 2018-03-16 03:36:14 BitMEX Trading Direct | Connecting to URI testnet.bitmex.com/realtime/WebSocket | 2018-03-16 03:36:17 BitMEX WebSocket | Connecting to WebSocket server. | 2018-03-16 03:36:17 BitMEX WebSocket socket (9) | Creating socket. Using TLS 1.2. | 2018-03-16 03:36:17 BitMEX WebSocket socket (9) | Connecting to IP: 54.76.252.17. | 2018-03-16 03:36:17 BitMEX WebSocket | Opening WebSocket. | 2018-03-16 03:36:17 BitMEX WebSocket | Sending WebSocket handshake. | 2018-03-16 03:36:17 BitMEX WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2018-03-16 03:36:17 BitMEX WebSocket | Header line. Date: Fri, 16 Mar 2018 03:36:25 GMT | 2018-03-16 03:36:17 BitMEX WebSocket | Header line. Connection: upgrade | 2018-03-16 03:36:17 BitMEX WebSocket | Header line. Upgrade: websocket | 2018-03-16 03:36:17 BitMEX WebSocket | Header line. Sec-WebSocket-Accept: 5gkrD3JksjU+hQ+4kq05cF4Rqq4= | 2018-03-16 03:36:17 BitMEX WebSocket | Header line. Sec-WebSocket-Version: 13 | 2018-03-16 03:36:17 BitMEX WebSocket | Header line. WebSocket-Server: uWebSockets | 2018-03-16 03:36:17 BitMEX WebSocket | Header line. Strict-Transport-Security: max-age=31536000; includeSubDomains | 2018-03-16 03:36:17 BitMEX WebSocket | Header line. | 2018-03-16 03:36:17 BitMEX WebSocket | Web socket state is now open. | 2018-03-16 03:36:17 BitMEX Trading Direct | Connected to data and trading server. | 2018-03-16 03:36:17 BitMEX WebSocket socket (9) | Received socket Close event. | 2018-03-16 03:36:17 BitMEX WebSocket socket (9) | Socket gracefully closed by remote side. | 2018-03-16 03:36:17 BitMEX WebSocket | WebSocket received OpCode Close. Received status code: 0 | 2018-03-16 03:36:17 BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:17 Connection to the external service has been lost. | 2018-03-16 03:36:17 BitMEX WebSocket socket (9) | Initiating close of socket by core. | 2018-03-16 03:36:17 BitMEX WebSocket | Network socket for WebSocket has been closed by remote side. | 2018-03-16 03:36:17 BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:17 BitMEX WebSocket socket (9) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-03-16 03:36:17 BitMEX WebSocket socket (9) | Closed. | 2018-03-16 03:36:17 BitMEX Trading Direct | Disconnected. | 2018-03-16 03:36:17 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-16 03:36:17 BitMEX Trading Direct | Connecting to URI testnet.bitmex.com/realtime/WebSocket | 2018-03-16 03:36:21 BitMEX WebSocket | Connecting to WebSocket server. | 2018-03-16 03:36:21 BitMEX WebSocket socket (10) | Creating socket. Using TLS 1.2. | 2018-03-16 03:36:21 BitMEX WebSocket socket (10) | Connecting to IP: 54.76.252.17. | 2018-03-16 03:36:21 BitMEX WebSocket | Opening WebSocket. | 2018-03-16 03:36:21 BitMEX WebSocket | Sending WebSocket handshake. | 2018-03-16 03:36:21 BitMEX WebSocket | Header line. HTTP/1.1 429 Too Many Requests | 2018-03-16 03:36:21 BitMEX WebSocket | WebSocket not connected. Handshake acknowledgment: HTTP/1.1 429 Too Many Requests | 2018-03-16 03:36:21 BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2018-03-16 03:36:21 Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-16 03:36:21 BitMEX WebSocket | Header line. Date: Fri, 16 Mar 2018 03:36:28 GMT | 2018-03-16 03:36:21 BitMEX WebSocket | Header line. Content-Type: application/json | 2018-03-16 03:36:21 BitMEX WebSocket | Header line. Content-Length: 53 | 2018-03-16 03:36:21 BitMEX WebSocket | Header line. Connection: keep-alive | 2018-03-16 03:36:21 BitMEX WebSocket | Header line. Strict-Transport-Security: max-age=31536000; includeSubDomains | 2018-03-16 03:36:21 BitMEX WebSocket | Header line. | 2018-03-16 03:36:21 BitMEX WebSocket | Web socket state is now open. | 2018-03-16 03:36:21 BitMEX Trading Direct | Connected to data and trading server. | 2018-03-16 03:36:21 BitMEX WebSocket | Extension reserve bits set and not supported. | 2018-03-16 03:36:21 BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:21 Connection to the external service has been lost. | 2018-03-16 03:36:21 BitMEX WebSocket socket (10) | Adding bytes from final send buffer from buffered socket: 8 | 2018-03-16 03:36:21 BitMEX WebSocket socket (10) | Initiating close of socket by core. | 2018-03-16 03:36:21 BitMEX WebSocket | WebSocket closed. | 2018-03-16 03:36:21 BitMEX Trading Direct | WebSocket closed. | 2018-03-16 03:36:21 BitMEX WebSocket socket (10) | Sending bytes from final send buffer: 8 | 2018-03-16 03:36:21 BitMEX WebSocket socket (10) | Write in progress. Shutdown being delayed. | 2018-03-16 03:36:21 BitMEX Trading Direct | Disconnected. | 2018-03-16 03:36:21 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2018-03-16 03:36:21 BitMEX WebSocket socket (10) | Write has completed. Shutdown being performed. | 2018-03-16 03:36:21 BitMEX WebSocket socket (10) | Shutdown started. Waiting for graceful close. | 2018-03-16 03:36:21 BitMEX WebSocket socket (10) | Socket gracefully closed by remote side. | 2018-03-16 03:36:21 BitMEX WebSocket socket (10) | Closed. | 2018-03-16 03:36:21 File >> Disconnect selected. | 2018-03-16 03:36:23 BitMEX Trading Direct | Disconnected. | 2018-03-16 03:36:23 |