Support Board
Date/Time: Sun, 19 Jan 2025 03:17:48 +0000
Post From: In the Trade Window the Trade Account is UNSET
| [2018-03-10 05:39:03] |
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Either the username or password you have entered here is incorrect: https://www.sierrachart.com/UserControlPanel.php?page=TradingServiceLoginDetails This is what we see on the server: CTS T4 FIX | Received trader logon response with CTS username 'CT112***'. Text: Login failed: Too many failed login attempts: Your tradername has been locked out. Please contact your firm administrator to reset the tradername | 2018-03-09 18:03:34
You should see this very same message in Trade >> Trade Service Log every 10 minutes when connected. Can you confirm that. That is important that is working properly. That should give you a very good indication what the problem is. That is the whole reason why this data is passed through to the user. It surprises us why these questions come up and users are just not recognizing that unless it is just not working right. So let us know. Just connect now and stay connected for 10 minutes and tell us if you see the message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-03-10 05:39:39
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