Support Board
Date/Time: Sat, 18 Jan 2025 18:25:44 +0000
Post From: New data provider and certain contracts aren't showing
| [2018-02-05 18:22:26] |
| |
|
The data is available. Although you do not see these futures contracts listed in File >> Find Symbol you can manually type the symbol. Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Using Expired Futures Contracts If there still is a problem, follow the below instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting Edit >>Delete All Data and Download. After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-05 18:22:42
|