Support Board
Date/Time: Sat, 18 Jan 2025 11:06:53 +0000
Post From: Demo Account Testing with Gain Capital AKA Forex.com AKA Futuresonline.com
| [2018-01-31 01:27:14] |
| Mooshu22 - Posts: 25 |
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I have developed a trading system for Forex pairs. I have been attempting to test this system on a live market with a demo account at a Sierra Chart supported broker. The broker I am with currently is not supported. After many hours of trying to figure out the best route I have ended up at Futuresonline.com aka Gain Capital; acquired my Username / PW, and account ID. I have followed all available tutorials in regards to this broker and properly setting up the account, servers, user name, PW, etc. I am encountering an error when my trade system attempts to open an order: Order Error - OEC order update (Rejected). Text: Unknown Account: [SEE PIC FOR NUMBER] Broker / Exchange option. Internal Order ID: 630117. Service Order ID: (None). Symbol: USD/JPY | [DATE/TIME] Support at Futuresonline provided me the account ID set in the attached picture for trade settings. The account ID they provided does not match the account number in the error message; so something is getting crossed. I replied back to them for more guidance and seemed aloof about what Trade Account ID number I am looking for and said to contact SC. #1 Do I have an "Account ID" that looks to correct? #2 Have I selected the proper data feed settings and symbol folder for this broker to trade Forex pairs? Any direction on this would be helpful and appreciated. Thank you- |
Private File Private File  symbol settings.png / V - Attached On 2018-01-31 01:16:17 UTC - Size: 19.59 KB - 455 views |