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Post From: Combination Symbol Chart Study Question

[2018-01-23 19:44:19] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Don't you think it a little unreasonable to tell me it's my fault for not knowing what the intended functionality is if that functionality is not even documented? I Here is the relevant documentation we have prepared: Combination Symbol Chart It did not exist before. We just now had a chance to review and do some updates and get it out. I post as much background/supporting information as possible because my experience in the software industry tells me that's usually what support staff appreciate. It's now clear that you do things differently, but frankly I had no way of knowing that. The problem is there is a lot of unnecessary information given. Add Additional symbol as it is described in the documentation link you provided does something completely unrelated to my needs, but thanks just the same for suggesting I look into it. The idea is once all the symbols are loaded into a single chart, you can then use the arithmetic studies to do the calculations you require. But perhaps you may need to create your own custom study to do the calculations required. In the end, we do definitely believe that what you require can be achieved. Since you know exactly what you want, would be best to create a custom study. Are your support policies documented anywhere so that I can understand your expectations? I looked and could not find any support policy section in the help. Yes, refer to: https://www.sierrachart.com/index.php?l=doc/PostingInformation.php#GeneralInformation You do things rather a lot differently than most companies, and I'm doing my best understand what to expect from you and what you expect from me. Let's work together! OK thank you. This is why we worked hard recently creating the Add Additional Symbol study to bring multiple symbols into a single chart, and to make the calculations involving those easier. That was a significant task on our part. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-23 19:47:06