Support Board
Date/Time: Fri, 17 Jan 2025 23:25:51 +0000
Post From: Data Feed Reset for Rithmic in lieu of CQG
| [2017-12-27 17:50:38] |
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Originally, the CQG data feed was selected and operational; however, the connection was unreliable. We think we know what this problem most likely was from. It relates to a problem in Open SSL which Sierra Chart uses. We have worked around the issue in recent releases. Follow the instructions here to update:Software Download: Fast Update So you can use CQG without this issue. Here are the set up instructions to use Rithmic: Rithmic Trading Platform Service: Setup Instructions If you have any connection problems most likely you are getting a Rithmic "Permission denied" error: Rithmic Trading Platform Service: Permission Denied Resolution Procedure If you need further help, we need to see the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-27 17:51:54
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