Support Board
Date/Time: Fri, 17 Jan 2025 20:47:55 +0000
Post From: Unknown Error
| [2017-12-21 05:47:32] |
| User565910 - Posts: 5 |
|
Hi There, I'm still receiving the same error popping when I open my charts. I've done an update and still having issues when I use the replay function as well. Please see copied message log below: Reading Internal Order ID file. | 2017-12-21 16:43:41 Reading Trade Orders file. | 2017-12-21 16:43:41 Reading Trade Positions file. | 2017-12-21 16:43:41 Listening on UDP port 22903. | 2017-12-21 16:43:41 Software version: 1669 | 2017-12-21 16:43:41 Usage end date: 2018-01-21 | 2017-12-21 16:43:41 Enabled for: Advanced Features. | 2017-12-21 16:43:41 Enabled for: Advanced Features 2. | 2017-12-21 16:43:41 Enabled for: Sierra Chart Historical Data Service. | 2017-12-21 16:43:41 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-12-21 16:43:41 Current selected Data/Trading service: GAIN Capital/OEC | 2017-12-21 16:43:41 Chart Update Interval: 10 | 2017-12-21 16:43:41 Time Zone: +11:00:00 (AEST+10AEDT+01,M10.1.0/02:00,M4.1.0/03:00) | 2017-12-21 16:43:41 2017-12-21 16:43:43 Local computer time | 2017-12-21 16:43:41 2017-12-21 05:43:43 Local computer time in UTC | 2017-12-21 16:43:41 2017-12-21 16:43:43 Local computer time in SC Time Zone | 2017-12-21 16:43:41 2017-12-21 05:43:41 Server time in UTC | 2017-12-21 16:43:41 Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-12-21 16:43:41 Program path: C:\SierraChart\ | 2017-12-21 16:43:41 Data Files path: C:\SierraChart\Data\ | 2017-12-21 16:43:41 OS Version Number: 10.0 | 2017-12-21 16:43:41 Locale Setting: C | 2017-12-21 16:43:41 Checking for new symbol settings for service code oec | 2017-12-21 16:43:41 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-12-21 16:43:41 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-12-21 16:43:41 Received 5 login tokens. | 2017-12-21 16:43:44 Symbol settings are up-to-date for oec | 2017-12-21 16:43:45 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-12-21 16:43:46 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-12-21 16:43:46 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-12-21 16:43:49 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2017-12-21 16:43:49 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-12-21 16:43:49 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-12-21 16:43:49 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-12-21 16:43:49 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-12-21 16:43:50 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2017-12-21 16:43:50 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-12-21 16:43:50 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-12-21 16:43:50 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-12-21 16:43:50 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-12-21 16:43:51 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-12-21 16:43:51 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-12-21 16:43:51 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-12-21 16:43:51 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-12-21 16:43:51 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-12-21 16:43:54 GAIN Capital FIX Trading socket (6) | Creating socket. Using TLS 1.2. | 2017-12-21 16:43:54 GAIN Capital FIX Trading socket (6) | Connecting to IP: 64.94.37.222. | 2017-12-21 16:43:54 GAIN Capital FIX Trading: Sending the Logon message. | 2017-12-21 16:43:55 GAIN Capital FIX Trading | Connected to trading server. | 2017-12-21 16:43:56 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2017-12-21 16:43:56 GAIN Capital FAST Data socket (7) | Creating socket. | 2017-12-21 16:43:56 GAIN Capital FAST Data socket (7) | Connecting to IP: 64.94.37.222. | 2017-12-21 16:43:56 GAIN Capital FAST Data: Sending the Hello message. | 2017-12-21 16:43:56 GAIN Capital FAST Data: Sending the Logon message. | 2017-12-21 16:43:56 GAIN Capital/OEC | Connected to data and trading server. | 2017-12-21 16:43:56 GAIN Capital/OEC | Starting real-time market data updates for: FGBLU7. ID: 1 | 2017-12-21 16:43:56 GAIN Capital/OEC | Requesting security definition data for: FGBLU7. ID: 1 | 2017-12-21 16:43:56 Symbol Error - FGBLU7 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-12-21 16:43:56 Symbol Error - FGBLU7 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-12-21 16:43:57 FGBLH8 [CB] Renko 2t #1 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] Renko 2t #1 | Performing historical Daily data download for symbol GGH18 starting at last date in file. | 2017-12-21 16:43:59 FGBLH8 [CB] Renko 2t #1 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59 FGBLH8 [CB] 15 Min #2 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] 15 Min #2 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59 FGBLH8 [CB] 30 Min #3 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] 30 Min #3 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59 FGBLH8 [CB] 60 Min #4 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] 60 Min #4 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59 FGBLH8 [CB] 15 Min #5 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] 15 Min #5 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59 FGBLH8 [CB] 30 Min #6 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] 30 Min #6 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59 FGBLH8 [CB] 60 Min #7 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] 60 Min #7 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59 FGBLH8 [CB] #8 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] #8 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59 FGBLH8 [CB] #9 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] #9 | Waiting for historical downloads to complete with the IDs: 1, | 2017-12-21 16:43:59 FGBLH8 #10 | Reloading chart. | 2017-12-21 16:43:59 HD Request # 2 | Downloading Historical Daily chart data for GGH18. Starting date: 2017-12-19. Service: oec | 2017-12-21 16:43:59 Historical data download counter reset. | 2017-12-21 16:43:59 HD Request # 2 | Requesting historical Daily data for GGH18 starting at 2017-12-18 | 2017-12-21 16:43:59 HTTP connection to ds01.ddfplus.com:80 (8) | Creating socket. | 2017-12-21 16:43:59 HTTP connection to ds01.ddfplus.com:80 (8) | Connecting to IP: 8.18.161.123. | 2017-12-21 16:43:59 GAIN Capital/OEC | Starting real-time market data updates for: FGBLH8. ID: 3 | 2017-12-21 16:43:59 GAIN Capital/OEC | Requesting security definition data for: FGBLH8. ID: 3 | 2017-12-21 16:43:59 Intraday data recording state for symbol FGBLH8 is set to download 'Pending'. | 2017-12-21 16:43:59 Delaying start of download for FGBLH8 | 2017-12-21 16:43:59 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\FGBLH8.2017-12-21.depth | 2017-12-21 16:43:59 HD Request # 2 | Receiving historical Daily data for GGH18 starting at 2017-12-19 | 2017-12-21 16:43:59 HD Request # 2 | Writing historical Daily data to the file GGH18.dly | 2017-12-21 16:43:59 HD Request # 2 | Received 3 records from 2017-12-19 00:00:00 to 2017-12-20 00:00:00 (2.0 days) and wrote 2 records for GGH18 | 2017-12-21 16:43:59 HD Request # 2 | Completion time: 0s | 2017-12-21 16:43:59 HD Request # 2 | Daily data download complete for GGH18. Unique request ID: 1 | 2017-12-21 16:43:59 Removed historical data download ID 1 | 2017-12-21 16:43:59 FGBLH8 [CB] Renko 2t #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59 FGBLH8 [CB] Renko 2t #1 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] 15 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59 FGBLH8 [CB] 15 Min #2 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] 30 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59 FGBLH8 [CB] 30 Min #3 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] 60 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59 FGBLH8 [CB] 60 Min #4 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] 15 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59 FGBLH8 [CB] 15 Min #5 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] 30 Min #6 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59 FGBLH8 [CB] 30 Min #6 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] 60 Min #7 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59 FGBLH8 [CB] 60 Min #7 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] #8 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59 FGBLH8 [CB] #8 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] #9 | Download is complete for all contract months in chart. Proceeding with data load. | 2017-12-21 16:43:59 FGBLH8 [CB] #9 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] Renko 2t #1 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] 15 Min #2 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] 30 Min #3 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] 60 Min #4 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] 15 Min #5 | Reloading chart. | 2017-12-21 16:43:59 FGBLH8 [CB] 30 Min #6 | Reloading chart. | 2017-12-21 16:44:00 Error opening or reading chart data file. File: C:\SierraChart\Data\FGBLH8.scid | 2017-12-21 16:44:00 * FGBLH8 [CB] #8 | Reloading chart. | 2017-12-21 16:44:00 FGBLH8 [CB] #9 | Reloading chart. | 2017-12-21 16:44:00 Delaying start of download for FGBLH8 | 2017-12-21 16:44:00 FGBLH8 [CB] 60 Min #7 | Reloading chart. | 2017-12-21 16:44:00 Requesting market depth updates for: FGBLH8 if supported. | 2017-12-21 16:44:02 Requesting market depth updates for: FGBLU7 if supported. | 2017-12-21 16:44:02 Symbol Error - FGBLU7 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-12-21 16:44:03 GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2017-12-21 16:44:03 FGBLH8 [CB] Renko 2t #1 | Reloading chart. | 2017-12-21 16:44:03 HD Request # 3 | Downloading Intraday chart data for FGBLH8 to the file FGBLH8.scid. Service: oec | 2017-12-21 16:44:05 HD Request # 3 | Download start date-time: 2017-12-21 06:11:03.000 | 2017-12-21 16:44:05 HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2017-12-21 16:44:05 Socket (9) | Creating socket. | 2017-12-21 16:44:05 Socket (9) | Connecting to IP: 192.81.56.146. | 2017-12-21 16:44:05 HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-12-21 16:44:06 HD Request # 3 | Sending historical data logon request message. | 2017-12-21 16:44:06 HD Request # 3 | Requesting Intraday data. Start date-time: 2017-12-21 06:11:03. Record interval: 0. Symbol: FGBLH8 | 2017-12-21 16:44:06 HD Request # 3 | Decompressing data. | 2017-12-21 16:44:06 HD Request # 3 | Receiving Intraday data for FGBLH8 starting at 2017-12-21 06:11:03 | 2017-12-21 16:44:06 HD Request # 3 | Timestamp of first Intraday data file record written: 2017-12-21 06:13:56 | 2017-12-21 16:44:06 Socket (9) | Initiating close of socket by core. | 2017-12-21 16:44:06 Socket (9) | Shutdown started. Waiting for graceful close. | 2017-12-21 16:44:06 Historical data download thread signaled to stop. | 2017-12-21 16:44:06 HD Request # 3 | Received 1052 records from 2017-12-21 06:11:03 to 2017-12-21 07:59:59 (108.9 minutes) and wrote 1048 records for FGBLH8 | 2017-12-21 16:44:06 HD Request # 3 | Completion time: 1s | 2017-12-21 16:44:06 HD Request # 3 | Intraday data download complete for FGBLH8. Unique request ID: 2 | 2017-12-21 16:44:06 Removed historical data download ID 2 | 2017-12-21 16:44:06 Real-time Intraday chart data file updates started for FGBLH8 | 2017-12-21 16:44:06 Intraday chart data file opened for FGBLH8 | 2017-12-21 16:44:06 Socket (9) | Socket gracefully closed by remote side. | 2017-12-21 16:44:07 Socket (9) | Closed. | 2017-12-21 16:44:07 |