Support Board
Date/Time: Fri, 17 Jan 2025 05:58:41 +0000
Post From: Data Provider Having Network Connectivity Issues Today 2017-11-29
| [2017-11-30 01:22:46] |
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With the US Equities data feed for a period of time there were no bid and ask updates and this is a description of that issue: Our message to Barchart: Are you aware that one of the problems that was occurring was that the bid/ask prices for the US equities were not updating but the last trade prices were? This problem did occur today for a period of time, and caused one particular user and I am sure other users, issues.
One of the issues was actually quite serious because this created a problem where a stop order type was selected rather than a limit order for order entry through a trading ladder since what should have been the current bid/ask, was being used as a point of reference for the determination of the order type. I really do not know much about the source data feed you use, but really it is not a good condition when you are transmitting last trade prices but not the bid and ask prices. This kind of condition should never occur. Their response: Yes I am aware that bid/ask was off for Equities. While troubleshooting the issues today, equities bid/ask data was turned off.
- it will not go off again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |