Support Board
Date/Time: Fri, 17 Jan 2025 06:34:14 +0000
Post From: Scan failed : exception during the processing of a timer event
| [2017-11-19 21:16:31] |
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We have looked into this, and we did not encounter any exception like this and we would not have expected it either. This was the very final download: HD Request # 5941 | Daily download COMPLETE for A. Completion time: 1s. Unique request ID: 5940 | 2017-11-19 07:06:22 We have looked more closely at the error message which we should have done in the beginning. This is what we see: Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-11-11 00:12:02 * Message 15 is: WM_PAINT So this problem is when the chart is drawn. We do not know why it occurs and there are no known reasons for any problem like this. The drawing code is very stable. If you are running any screensaver software, disable it. We do suspect this could be some kind of system-level issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-19 21:28:20
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