Support Board
Date/Time: Thu, 16 Jan 2025 19:59:27 +0000
Post From: order getting stuck - pending cancellation
| [2017-11-16 07:48:38] |
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Gain Capital wants more details in regards to this. We could do that analysis, but really we thought that they would recognize a problem and do some testing. We would have to get the FIX log from you to check on this. Really also, a single order ID, is sufficient. They can look to see where it was canceled and see if there was a response. This is not difficult. Now when I enter a 1 lot order - 2 limit orders shows up. When I hit cancel - 1 cancels and the other one hangs and says pending. Then eventually times out saying "Canceling due to no order update from server. For trade account" This indicates an order matching problem. We could not reproduce this and we did a code review, and Sierra Chart is using proper unique client order IDs. It would be unlikely that anything would be going wrong with that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-16 07:49:19
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