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Date/Time: Thu, 16 Jan 2025 20:02:17 +0000



Post From: order getting stuck - pending cancellation

[2017-11-15 17:20:32]
Sierra Chart Engineering - Posts: 104368
This is going to be a Gain Capital server problem.

See if reconnecting to the data feed helps:
File Menu: Procedure to Reconnect to the Data and Trade Servers

What is the Service Order ID of one of those orders? We will let them know about the problem. You can determine that through the Trade >> Trade Orders and Positions >> Orders tab.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing