Support Board
Date/Time: Thu, 16 Jan 2025 19:51:58 +0000
Post From: SC frozen/no real time data/ historical download problem
| [2017-11-15 08:26:48] |
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Do not post any further Message Logs. Understand, that we have no control over problems with the CQG server or your Internet connection. Also it is a waste of time, using different versions or doing re-installations or anything like that. CQG WebSocket | Sending WebSocket handshake. | 2017-11-15 09:16:46 Service connection timed out. Will disconnect and retry. | 2017-11-15 09:17:46 * Also do you know that you are connecting to the demo CQG server? Is that what you want? CQG WebAPI | Connecting to server demoapi.cqg.com | 2017-11-15 09:16:46 Error getting list of user files to download. Response: ERROR: Downloading of files on startup is disabled | HTTP status: Request completed with the HTTP response status code 200. | 2017-11-15 08:52:06 This is totally irrelevant to the problem and is a nonissue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-15 08:27:23
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