Support Board
Date/Time: Thu, 16 Jan 2025 19:40:49 +0000
Post From: SC frozen/no real time data/ historical download problem
| [2017-11-15 08:21:14] |
| nioko54130 - Posts: 108 |
|
the second problem with 1644 version : Software version: 1644 | 2017-11-15 09:16:42
Usage end date: 2017-12-03 | 2017-11-15 09:16:42 Enabled for: Advanced Features. | 2017-11-15 09:16:42 Enabled for: Advanced Features 2. | 2017-11-15 09:16:42 Enabled for: Sierra Chart Historical Data Service. | 2017-11-15 09:16:42 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-11-15 09:16:42 Current selected Data/Trading service: CQG WebAPI | 2017-11-15 09:16:42 Chart Update Interval: 10 | 2017-11-15 09:16:42 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2017-11-15 09:16:42 2017-11-15 09:16:42 Local computer time | 2017-11-15 09:16:42 2017-11-15 08:16:42 Local computer time in UTC | 2017-11-15 09:16:42 2017-11-15 09:16:42 Local computer time in SC Time Zone | 2017-11-15 09:16:42 2017-11-15 08:07:23 Server time in UTC | 2017-11-15 09:16:42 Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-11-15 09:16:42 Program path: C:\SierraChart\SierraFootprint\ | 2017-11-15 09:16:42 Data Files path: C:\SierraChart\SierraFootprint\Data\ | 2017-11-15 09:16:42 OS Version Number: 10.0 | 2017-11-15 09:16:42 Locale Setting: C | 2017-11-15 09:16:42 CQG WebAPI | Connecting to server demoapi.cqg.com | 2017-11-15 09:16:46 CQG WebSocket | Connecting to WebSocket server. | 2017-11-15 09:16:46 CQG WebSocket socket (81) | Creating socket. Using TLS 1.2. | 2017-11-15 09:16:46 CQG WebSocket socket (81) | Connecting to IP: 208.48.16.32. | 2017-11-15 09:16:46 CQG WebSocket | Opening WebSocket. | 2017-11-15 09:16:46 CQG WebSocket | Sending WebSocket handshake. | 2017-11-15 09:16:46 Service connection timed out. Will disconnect and retry. | 2017-11-15 09:17:46 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-11-15 09:17:46 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-15 09:17:46 CQG WebSocket socket (81) | Initiating close of socket by core. | 2017-11-15 09:17:46 CQG WebSocket | WebSocket closed. | 2017-11-15 09:17:46 CQG WebAPI | WebSocket closed. | 2017-11-15 09:17:46 CQG WebSocket socket (81) | Shutdown started. Waiting for graceful close. | 2017-11-15 09:17:46 CQG WebAPI | Disconnected. | 2017-11-15 09:17:46 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-15 09:17:46 F.US.EU6Z17 5 PriceChanges #1 | Reloading chart. | 2017-11-15 09:17:47 F.US.EPZ17 1 Sec #2 | Reloading chart. | 2017-11-15 09:17:47 + Loading market depth data. | 2017-11-15 09:17:47 + Loading market depth data. | 2017-11-15 09:17:47 F.US.EPZ17 5 PriceChanges #3 | Reloading chart. | 2017-11-15 09:17:47 CQG WebSocket socket (68) | Timed out waiting for shutdown. Performing an immediate socket close. | 2017-11-15 09:17:47 CQG WebSocket socket (68) | Closed. | 2017-11-15 09:17:47 CQG WebSocket socket (68) | Socket gracefully closed by remote side. | 2017-11-15 09:17:47 CQG WebSocket socket (57) | Close event error. Windows error code 10053: Une connexion établie a été abandonnée par un logiciel de votre ordinateur hôte. | 2017-11-15 09:17:47 * CQG WebSocket socket (57) | Sending bytes from final send buffer: 8 | 2017-11-15 09:17:47 CQG WebSocket socket (57) | Socket send error. Windows error code 10054: Une connexion existante a dû être fermée par l’hôte distant. | 2017-11-15 09:17:47 CQG WebSocket socket (57) | Write has failed. Shutdown being performed. | 2017-11-15 09:17:47 CQG WebSocket socket (57) | Shutdown started. Waiting for graceful close. | 2017-11-15 09:17:47 CQG WebSocket socket (57) | Socket gracefully closed by remote side. | 2017-11-15 09:17:47 CQG WebSocket socket (57) | Closed. | 2017-11-15 09:17:47 Loaded depth data records for F.US.EU6Z17 2017-11-14 from 2017-11-15 00:00:00 to 2017-11-15 00:59:59. | 2017-11-15 09:17:47 + Loading market depth data. | 2017-11-15 09:17:47 Loaded depth data records for F.US.EPZ17 2017-11-14 from 2017-11-14 22:15:00 to 2017-11-15 00:59:59. | 2017-11-15 09:17:47 Loaded depth data records for F.US.EPZ17 2017-11-14 from 2017-11-14 22:15:00 to 2017-11-15 00:59:59. | 2017-11-15 09:17:47 F.US.ENQZ17 1.00 Range #4 | Reloading chart. | 2017-11-15 09:17:47 + Loading market depth data. | 2017-11-15 09:17:47 CQG WebAPI | Connecting to server demoapi.cqg.com | 2017-11-15 09:18:05 CQG WebSocket | Connecting to WebSocket server. | 2017-11-15 09:18:05 CQG WebSocket socket (82) | Creating socket. Using TLS 1.2. | 2017-11-15 09:18:05 Loaded depth data records for F.US.ENQZ17 2017-11-14 from 2017-11-15 00:00:00 to 2017-11-15 00:59:59. | 2017-11-15 09:18:05 Loaded depth data records for F.US.EU6Z17 2017-11-15 from 2017-11-15 01:00:00 to 2017-11-15 09:12:09. | 2017-11-15 09:18:05 CQG WebSocket socket (82) | Connecting to IP: 208.48.16.32. | 2017-11-15 09:18:05 Loaded depth data records for F.US.EPZ17 2017-11-15 from 2017-11-15 01:00:00 to 2017-11-15 09:12:08. | 2017-11-15 09:18:05 Loaded depth data records for F.US.EPZ17 2017-11-15 from 2017-11-15 01:00:00 to 2017-11-15 09:12:08. | 2017-11-15 09:18:05 Loaded depth data records for F.US.ENQZ17 2017-11-15 from 2017-11-15 01:00:00 to 2017-11-15 09:12:07. | 2017-11-15 09:18:05 CQG WebSocket | Opening WebSocket. | 2017-11-15 09:18:05 CQG WebSocket | Sending WebSocket handshake. | 2017-11-15 09:18:05 CQG WebSocket socket (27) | Close event error. Windows error code 10053: Une connexion établie a été abandonnée par un logiciel de votre ordinateur hôte. | 2017-11-15 09:18:08 * CQG WebSocket socket (27) | Sending bytes from final send buffer: 8 | 2017-11-15 09:18:08 CQG WebSocket socket (27) | Socket send error. Windows error code 10054: Une connexion existante a dû être fermée par l’hôte distant. | 2017-11-15 09:18:08 CQG WebSocket socket (27) | Write has failed. Shutdown being performed. | 2017-11-15 09:18:08 CQG WebSocket socket (27) | Shutdown started. Waiting for graceful close. | 2017-11-15 09:18:08 CQG WebSocket socket (27) | Socket gracefully closed by remote side. | 2017-11-15 09:18:08 CQG WebSocket socket (27) | Closed. | 2017-11-15 09:18:08 CQG WebSocket socket (68) | Deleting network socket now after delay. | 2017-11-15 09:18:21 CQG WebSocket socket (81) | Timed out waiting for shutdown. Performing an immediate socket close. | 2017-11-15 09:18:51 CQG WebSocket socket (81) | Closed. | 2017-11-15 09:18:51 CQG WebSocket socket (81) | Socket gracefully closed by remote side. | 2017-11-15 09:18:51 Service connection timed out. Will disconnect and retry. | 2017-11-15 09:19:05 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-11-15 09:19:05 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-15 09:19:05 CQG WebSocket socket (82) | Initiating close of socket by core. | 2017-11-15 09:19:05 CQG WebSocket socket (82) | Shutdown started. Waiting for graceful close. | 2017-11-15 09:19:05 CQG WebSocket | WebSocket closed. | 2017-11-15 09:19:05 CQG WebAPI | WebSocket closed. | 2017-11-15 09:19:05 CQG WebAPI | Disconnected. | 2017-11-15 09:19:05 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-15 09:19:05 CQG WebAPI | Connecting to server demoapi.cqg.com | 2017-11-15 09:19:08 CQG WebSocket | Connecting to WebSocket server. | 2017-11-15 09:19:08 CQG WebSocket socket (83) | Creating socket. Using TLS 1.2. | 2017-11-15 09:19:08 CQG WebSocket socket (83) | Connecting to IP: 208.48.16.32. | 2017-11-15 09:19:08 CQG WebSocket | Opening WebSocket. | 2017-11-15 09:19:17 CQG WebSocket | Sending WebSocket handshake. | 2017-11-15 09:19:17 CQG WebSocket socket (81) | Deleting network socket now after delay. | 2017-11-15 09:19:21 Service connection timed out. Will disconnect and retry. | 2017-11-15 09:20:07 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-11-15 09:20:07 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-15 09:20:07 CQG WebSocket socket (83) | Initiating close of socket by core. | 2017-11-15 09:20:08 CQG WebSocket | WebSocket closed. | 2017-11-15 09:20:08 CQG WebAPI | WebSocket closed. | 2017-11-15 09:20:08 CQG WebSocket socket (83) | Shutdown started. Waiting for graceful close. | 2017-11-15 09:20:08 CQG WebAPI | Disconnected. | 2017-11-15 09:20:08 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-15 09:20:08 CQG WebAPI | Connecting to server demoapi.cqg.com | 2017-11-15 09:20:11 CQG WebSocket | Connecting to WebSocket server. | 2017-11-15 09:20:11 CQG WebSocket socket (85) | Creating socket. Using TLS 1.2. | 2017-11-15 09:20:11 CQG WebSocket socket (85) | Connecting to IP: 208.48.16.32. | 2017-11-15 09:20:11 CQG WebSocket | Opening WebSocket. | 2017-11-15 09:20:14 CQG WebSocket | Sending WebSocket handshake. | 2017-11-15 09:20:14 The above has been sent to support. | 2017-11-15 09:20:14 * HTTP connection to www.sierrachart.com:80 (86) | Creating socket. | 2017-11-15 09:20:14 HTTP connection to www.sierrachart.com:80 (86) | Connecting to IP: 204.15.192.108. | 2017-11-15 09:20:14 CQG WebSocket socket (82) | Socket gracefully closed by remote side. | 2017-11-15 09:20:15 CQG WebSocket socket (82) | Closed. | 2017-11-15 09:20:15 CQG WebSocket | Received WebSocket handshake acknowledgment. | 2017-11-15 09:20:15 CQG WebSocket | Web socket state is now open. | 2017-11-15 09:20:15 CQG WebAPI | WebSocket connected. | 2017-11-15 09:20:15 CQG WebAPI | Sending market data logon message. | 2017-11-15 09:20:15 HTTP connection to www.sierrachart.com:80 (86) | Socket gracefully closed by remote side. | 2017-11-15 09:20:20 HTTP connection to www.sierrachart.com:80 (86) | Received socket Close event. | 2017-11-15 09:20:20 HTTP connection to www.sierrachart.com:80 (86) | Initiating close of socket by core. | 2017-11-15 09:20:20 HTTP connection to www.sierrachart.com:80 (86) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-15 09:20:20 HTTP connection to www.sierrachart.com:80 (86) | Closed. | 2017-11-15 09:20:20 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\SierraFootprint\Data\MessageLogAnalysis.htm | 2017-11-15 09:20:26 |