Support Board

Example: I make a living by trading the DAX. The DAX ticks in 0.5 increments, but all of a sudden, you guys combine 5 ticks so the only thing I can see are the orders at 0, 2.5, 5 and 7.5 while all other resting limits at e.g. 5.5 or 6 are just not shown. And the only way to tell that the "problem" is on your side is to open up a time and sales window and actually witnessing transactions at 5.5 and 6.

Funny enough: I know that EUREX has announced that they would change ticksize to 2.5 increments one day later, so I think: SC did this on purpose and I missed the notification or they messed up the date.

That's what I was experiencing on the 8th: I open SC, look at the DOM and see .5 increments in XBTUSD and XBTZ17. I wonder why, since BitMEX announced the change for the 9th. So I look at the Time and Sales and see transactions at .3, .8, .2 and so on and think: Something's not right.

1. You changed the ticksize of an instrument on your own (WTF!?)
2. You didn't notify me about it (hello email?)
3. You did not even know that an exchange you are currently writing a connector to (your own words) is about to change the ticksize in 3 instruments?

would you really think showing 55,300 at 0 would be usefull?

like one day you consolidate prints and instead of three prints of 100 each I see only a single one of 300?