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Post From: Data Credentials are not connecting, please see log

[2017-11-01 14:58:23]
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User619 - Posts: 6
I am with doorman trading, I logged into the credentials they gave me which seems to be good but the connection is being refused and just keeps going in circles, please advise.

Thank you,

Nicholas



Below is the log of what I am getting


Reading Internal Order ID file. | 2017-11-01 10:48:43
Reading Trade Orders file. | 2017-11-01 10:48:43
Reading Trade Positions file. | 2017-11-01 10:48:43
Listening on UDP port 22903. | 2017-11-01 10:48:43
Software version: 1632 | 2017-11-01 10:48:43
Usage end date: 2017-12-17 | 2017-11-01 10:48:43
Enabled for: Advanced Features. | 2017-11-01 10:48:43
Enabled for: Sierra Chart Historical Data Service. | 2017-11-01 10:48:43
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-11-01 10:48:43
Current selected Data/Trading service: Rithmic Trading | 2017-11-01 10:48:43
Chart Update Interval: 500 | 2017-11-01 10:48:43
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-11-01 10:48:43
2017-11-01 10:48:48 Local computer time | 2017-11-01 10:48:43
2017-11-01 15:48:48 Local computer time in UTC | 2017-11-01 10:48:43
2017-11-01 10:48:48 Local computer time in SC Time Zone | 2017-11-01 10:48:43
2017-11-01 15:48:44 Server time in UTC | 2017-11-01 10:48:43
Local computer UTC time and Server UTC time difference: 3 seconds. | 2017-11-01 10:48:43
Program path: C:\SierraChart\ | 2017-11-01 10:48:43
Data Files path: C:\SierraChart\Data\ | 2017-11-01 10:48:43
OS Version Number: 10.0 | 2017-11-01 10:48:43
Locale Setting: C | 2017-11-01 10:48:43

Checking for new symbol settings for service code rim | 2017-11-01 10:48:43
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-11-01 10:48:43
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-11-01 10:48:43
Symbol settings are up-to-date for rim | 2017-11-01 10:48:43
Received 5 login tokens. | 2017-11-01 10:48:43
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-11-01 10:48:50
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-11-01 10:48:50
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-11-01 10:48:53
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-11-01 10:48:53
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-01 10:48:53
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-11-01 10:48:53
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-11-01 10:48:53
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-11-01 10:48:53
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-01 10:48:53
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-11-01 10:48:53
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-11-01 10:48:55
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-11-01 10:48:55
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-01 10:48:55
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-11-01 10:48:55

Rithmic Trading | Port for executable: 52120 | 2017-11-01 10:53:34
Listening socket (2024). Port 52120 | Closed. | 2017-11-01 10:53:34
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-11-01 10:53:34
DTC Client socket (53) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-11-01 10:53:35 *
DTC Client socket (53) | Socket gracefully closed by remote side. | 2017-11-01 10:53:35
DTC Client socket (53) | Closed. | 2017-11-01 10:53:35
Rithmic Trading | Bridge process is not running! | 2017-11-01 10:53:37
Rithmic Trading | Connecting to the server 127.0.0.1. Port 52120 | 2017-11-01 10:53:37
DTC Client socket (54) | Creating socket. | 2017-11-01 10:53:37
DTC Client socket (54) | Connecting to IP: 127.0.0.1. | 2017-11-01 10:53:37
DTC Client socket (54) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-11-01 10:53:38 *
DTC Client socket (54) | Initiating close of socket by core. | 2017-11-01 10:53:38
DTC Client socket (54) | Closed. | 2017-11-01 10:53:38
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-11-01 10:53:38
Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-01 10:53:38
Rithmic Trading | Disconnected. | 2017-11-01 10:53:38
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-01 10:53:38

Rithmic Trading | Port for executable: 52122 | 2017-11-01 10:53:40
Listening socket (2024). Port 52122 | Closed. | 2017-11-01 10:53:40
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-11-01 10:53:40
Rithmic Trading | Bridge process is running. | 2017-11-01 10:53:42
Rithmic Trading | Connecting to the server 127.0.0.1. Port 52122 | 2017-11-01 10:53:42
DTC Client socket (55) | Creating socket. | 2017-11-01 10:53:42
DTC Client socket (55) | Connecting to IP: 127.0.0.1. | 2017-11-01 10:53:42
Rithmic Trading | Connected to server. | 2017-11-01 10:53:42
Rithmic Trading | Starting socket receive thread. | 2017-11-01 10:53:42
Rithmic Trading | Sending Encoding Request to server | 2017-11-01 10:53:42
Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-11-01 10:53:42
Rithmic Trading | Sending logon request message. | 2017-11-01 10:53:42
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-11-01 10:53:42
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2017-11-01 10:53:42
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2017-11-01 10:53:42
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2017-11-01 10:53:43
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-11-01 10:53:43
Rithmic Trading | Received logon response. | 2017-11-01 10:53:43
Rithmic Trading | Server Name: DTC Bridge. | 2017-11-01 10:53:43
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2017-11-01 10:53:43
Rithmic Trading | Logon error received from server | 2017-11-01 10:53:43
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-11-01 10:53:43
Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-01 10:53:43
DTC Client socket (55) | Initiating close of socket by core. | 2017-11-01 10:53:43
DTC Client socket (55) | Shutdown started. Waiting for graceful close. | 2017-11-01 10:53:43
Rithmic Trading | Disconnected. | 2017-11-01 10:53:43
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-01 10:53:43

Rithmic Trading | Port for executable: 52132 | 2017-11-01 10:53:45
Listening socket (1868). Port 52132 | Closed. | 2017-11-01 10:53:45
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-11-01 10:53:45
DTC Client socket (55) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-11-01 10:53:45 *
DTC Client socket (55) | Socket gracefully closed by remote side. | 2017-11-01 10:53:45
DTC Client socket (55) | Closed. | 2017-11-01 10:53:45
Rithmic Trading | Bridge process is running. | 2017-11-01 10:53:47
Rithmic Trading | Connecting to the server 127.0.0.1. Port 52132 | 2017-11-01 10:53:47
DTC Client socket (56) | Creating socket. | 2017-11-01 10:53:47
DTC Client socket (56) | Connecting to IP: 127.0.0.1. | 2017-11-01 10:53:47
Rithmic Trading | Connected to server. | 2017-11-01 10:53:47
Rithmic Trading | Starting socket receive thread. | 2017-11-01 10:53:47
Rithmic Trading | Sending Encoding Request to server | 2017-11-01 10:53:47
Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-11-01 10:53:47
Rithmic Trading | Sending logon request message. | 2017-11-01 10:53:47
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-11-01 10:53:47
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2017-11-01 10:53:47
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2017-11-01 10:53:47
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2017-11-01 10:53:48
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-11-01 10:53:48
Rithmic Trading | Received logon response. | 2017-11-01 10:53:48
Rithmic Trading | Server Name: DTC Bridge. | 2017-11-01 10:53:48
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2017-11-01 10:53:48
Rithmic Trading | Logon error received from server | 2017-11-01 10:53:48
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-11-01 10:53:48
Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-01 10:53:48
DTC Client socket (56) | Initiating close of socket by core. | 2017-11-01 10:53:48
DTC Client socket (56) | Shutdown started. Waiting for graceful close. | 2017-11-01 10:53:48
Rithmic Trading | Disconnected. | 2017-11-01 10:53:48
Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-01 10:53:48
DTC Client socket (56) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-11-01 10:53:50 *
DTC Client socket (56) | Socket gracefully closed by remote side. | 2017-11-01 10:53:50
DTC Client socket (56) | Closed. | 2017-11-01 10:53:50

Rithmic Trading | Port for executable: 52162 | 2017-11-01 10:55:48
Listening socket (1756). Port 52162 | Closed. | 2017-11-01 10:55:48
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-11-01 10:55:48
Rithmic Trading | Bridge process is running. | 2017-11-01 10:55:51
Rithmic Trading | Connecting to the server 127.0.0.1. Port 52162 | 2017-11-01 10:55:51
DTC Client socket (58) | Creating socket. | 2017-11-01 10:55:51
DTC Client socket (58) | Connecting to IP: 127.0.0.1. | 2017-11-01 10:55:51
Rithmic Trading | Connected to server. | 2017-11-01 10:55:51
Rithmic Trading | Starting socket receive thread. | 2017-11-01 10:55:51
Rithmic Trading | Sending Encoding Request to server | 2017-11-01 10:55:51
Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-11-01 10:55:51
Rithmic Trading | Sending logon request message. | 2017-11-01 10:55:51
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-11-01 10:55:51
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2017-11-01 10:55:51
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2017-11-01 10:55:51
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2017-11-01 10:55:51
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-11-01 10:55:51
Rithmic Trading | Received logon response. | 2017-11-01 10:55:51
Rithmic Trading | Server Name: DTC Bridge. | 2017-11-01 10:55:51
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2017-11-01 10:55:51
Rithmic Trading | Logon error received from server | 2017-11-01 10:55:51
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-11-01 10:55:51
Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-01 10:55:51
DTC Client socket (58) | Initiating close of socket by core. | 2017-11-01 10:55:51
DTC Client socket (58) | Shutdown started. Waiting for graceful close. | 2017-11-01 10:55:51
Rithmic Trading | Disconnected. | 2017-11-01 10:55:51
Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-01 10:55:51
DTC Client socket (58) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-11-01 10:55:54 *
DTC Client socket (58) | Socket gracefully closed by remote side. | 2017-11-01 10:55:54
DTC Client socket (58) | Closed. | 2017-11-01 10:55:54

Rithmic Trading | Port for executable: 52173 | 2017-11-01 10:56:06
Listening socket (2036). Port 52173 | Closed. | 2017-11-01 10:56:06
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-11-01 10:56:06
Rithmic Trading | Bridge process is running. | 2017-11-01 10:56:08
Rithmic Trading | Connecting to the server 127.0.0.1. Port 52173 | 2017-11-01 10:56:08
DTC Client socket (59) | Creating socket. | 2017-11-01 10:56:08
DTC Client socket (59) | Connecting to IP: 127.0.0.1. | 2017-11-01 10:56:08
Rithmic Trading | Connected to server. | 2017-11-01 10:56:08
Rithmic Trading | Starting socket receive thread. | 2017-11-01 10:56:08
Rithmic Trading | Sending Encoding Request to server | 2017-11-01 10:56:08
Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-11-01 10:56:08
Rithmic Trading | Sending logon request message. | 2017-11-01 10:56:08
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-11-01 10:56:08
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2017-11-01 10:56:08
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2017-11-01 10:56:08
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2017-11-01 10:56:09
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-11-01 10:56:09
Rithmic Trading | Received logon response. | 2017-11-01 10:56:09
Rithmic Trading | Server Name: DTC Bridge. | 2017-11-01 10:56:09
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2017-11-01 10:56:09
Rithmic Trading | Logon error received from server | 2017-11-01 10:56:09
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-11-01 10:56:09
Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-01 10:56:09
DTC Client socket (59) | Initiating close of socket by core. | 2017-11-01 10:56:09
DTC Client socket (59) | Shutdown started. Waiting for graceful close. | 2017-11-01 10:56:09
Rithmic Trading | Disconnected. | 2017-11-01 10:56:09
Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-01 10:56:09
DTC Client socket (59) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-11-01 10:56:11 *
DTC Client socket (59) | Socket gracefully closed by remote side. | 2017-11-01 10:56:11
DTC Client socket (59) | Closed. | 2017-11-01 10:56:11
EURUSD Daily #1 | Reloading chart. | 2017-11-01 10:57:47
EURUSD 1 Min #2 | Reloading chart. | 2017-11-01 10:57:47
EURUSD 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid | 2017-11-01 10:57:47
Using Bid/Ask average for last trade price for EURUSD | 2017-11-01 10:57:47
HD Request # 2 | Downloading Historical Daily chart data for EURUSD. Starting date: 2016-08-11. Service: fxcm | 2017-11-01 10:57:47
HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2017-11-01 10:57:47
Socket (61) | Creating socket. | 2017-11-01 10:57:47
Socket (61) | Connecting to IP: 192.81.56.146. | 2017-11-01 10:57:47
Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2017-11-01 10:57:47
HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-11-01 10:57:47
HD Request # 2 | Sending historical data logon request message. | 2017-11-01 10:57:47
HD Request # 2 | Requesting historical Daily data starting at 2016-08-11. | 2017-11-01 10:57:47
HD Request # 2 | Decompressing data. | 2017-11-01 10:57:47
HD Request # 2 | Receiving historical Daily data for EURUSD starting at 2016-08-11 | 2017-11-01 10:57:48
HD Request # 2 | Writing historical Daily data to the file EURUSD.dly | 2017-11-01 10:57:48
Socket (61) | Initiating close of socket by core. | 2017-11-01 10:57:48
Socket (61) | Shutdown started. Waiting for graceful close. | 2017-11-01 10:57:48
Historical data download thread signaled to stop. | 2017-11-01 10:57:48
HD Request # 2 | Received 320 records from 2016-08-11 00:00:00 to 2017-11-01 00:00:00 (448.0 days) and wrote 320 records for EURUSD | 2017-11-01 10:57:48
HD Request # 2 | Daily download COMPLETE for EURUSD. Completion time: 0s. Unique request ID: 1 | 2017-11-01 10:57:48
Removed historical data download ID 1 | 2017-11-01 10:57:48

HD Request # 3 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2017-11-01 10:57:48
Compressing file: C:\SierraChart\Data\EURUSD.scid. This may take a while. | 2017-11-01 10:57:48
HD Request # 3 | Download start date-time: 2017-04-29 10:57:47.000 | 2017-11-01 10:57:48
HD Request # 3 | Using server: ds3.sierracharts.com port 10150 | 2017-11-01 10:57:48
Socket (61) | Socket gracefully closed by remote side. | 2017-11-01 10:57:48
Socket (61) | Closed. | 2017-11-01 10:57:48
Socket (62) | Creating socket. | 2017-11-01 10:57:48
Socket (62) | Connecting to IP: 65.182.172.42. | 2017-11-01 10:57:48
HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-11-01 10:57:48
HD Request # 3 | Sending historical data logon request message. | 2017-11-01 10:57:48
EURUSD [M] Daily #1 | Reloading chart. | 2017-11-01 10:57:48
HD Request # 3 | Requesting Intraday data. Start date-time: 2017-04-29 10:57:47. Record interval: 1. Symbol: EURUSD | 2017-11-01 10:57:48
HD Request # 3 | Decompressing data. | 2017-11-01 10:57:48
HD Request # 3 | Receiving Intraday data for EURUSD starting at 2017-04-30 16:04:20 | 2017-11-01 10:57:49
HD Request # 3 | Timestamp of first Intraday data file record written: 2017-04-30 16:04:20 | 2017-11-01 10:57:49

Rithmic Trading | Port for executable: 52195 | 2017-11-01 10:58:09
Listening socket (1820). Port 52195 | Closed. | 2017-11-01 10:58:09
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-11-01 10:58:09
Rithmic Trading | Bridge process is running. | 2017-11-01 10:58:11
Rithmic Trading | Connecting to the server 127.0.0.1. Port 52195 | 2017-11-01 10:58:11
DTC Client socket (63) | Creating socket. | 2017-11-01 10:58:11
DTC Client socket (63) | Connecting to IP: 127.0.0.1. | 2017-11-01 10:58:11
Rithmic Trading | Connected to server. | 2017-11-01 10:58:11
Rithmic Trading | Starting socket receive thread. | 2017-11-01 10:58:11
Rithmic Trading | Sending Encoding Request to server | 2017-11-01 10:58:11
Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-11-01 10:58:11
Rithmic Trading | Sending logon request message. | 2017-11-01 10:58:11
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-11-01 10:58:11
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2017-11-01 10:58:11
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2017-11-01 10:58:11
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2017-11-01 10:58:13
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-11-01 10:58:13
Rithmic Trading | Received logon response. | 2017-11-01 10:58:13
Rithmic Trading | Server Name: DTC Bridge. | 2017-11-01 10:58:13
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2017-11-01 10:58:13
Rithmic Trading | Logon error received from server | 2017-11-01 10:58:13
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-11-01 10:58:13
Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-01 10:58:13
DTC Client socket (63) | Initiating close of socket by core. | 2017-11-01 10:58:13
DTC Client socket (63) | Shutdown started. Waiting for graceful close. | 2017-11-01 10:58:13
Rithmic Trading | Disconnected. | 2017-11-01 10:58:13
Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-01 10:58:13
DTC Client socket (63) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-11-01 10:58:35 *
DTC Client socket (63) | Socket gracefully closed by remote side. | 2017-11-01 10:58:35
DTC Client socket (63) | Closed. | 2017-11-01 10:58:35
Date Time Of Last Edit: 2017-11-01 17:14:26