Support Board
Date/Time: Thu, 16 Jan 2025 11:49:24 +0000
Post From: Sierra keeps freezing up - have to exit & restart to get data
[2017-10-26 19:45:36] |
Sierra Chart Engineering - Posts: 104368 |
In general your post provides too much information and only delays a response. One more symptom - when I exit and then restart in order to work around the problem, my open orders sometimes get really screwed up on restart. Prior to system freezing up, I had two open orders on CLZ17. One was a stop-limit sell at 51.77, and the other was a limit sell at 52.77. Both orders were displayed correctly on the charts as open orders at the desired price levels on the CL charts. Then SC froze up, so I had to shut it down and restart. When it came back up, the orders were not displayed on the chart. So I went to Orders and Positions window, where the orders were now shown at prices of 5177.00 and 5277.00, i.e. 100x the actual order levels. But since I updated to 1625 I have not seen this one, so it may have been a version issue not related to the core problem. Either there is something going very seriously wrong on the CQG system or possibly you are using a mix of symbols that use single-digit years and two digit years. We have pointed this issue out to you previously. Use only the listed symbols which all have two digit years. Whether this is the problem or not we do not know. It would require a lot of analysis and we are just trying to think of a possibility of these unheard-of issues. Go through all of the charts among all of the Chartbooks and make sure the symbols are set correctly and use two digit years. In general you will want to refer to help topic 3.4 when a chart is not updating: https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-26 19:47:16
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